Hi! I purchased a netgear a7000 from best buy canada (I am from canada). In the netgear genie program, I see the region as EUROPE. This is causing me a lot of issues. I cannot see my 5ghz wifi network. After a ton of troubleshooting, I found out that my 5ghz network is on channel 157, and (from what I can tell), that exact channel is prohibited in europe. Part of the problem is that my ISP prevents me from choosing which 5ghz channel to use. Its all automated, the router basically "scans" and picks a channel based on performance. It picks channel "157" 100% of the time. Basically, I am forced to use that channel. But the netgear a7000 can't even see it because of the wrong region. Is there a way to change the region? I've been banging my head against a wall trying to speak to tech support from my ISP, and there is nothing they can do to help. Any help or idea would be very appreciated 🙂

jfrancoisricard wrote: I purchased a netgear a7000 from best buy canada (I am from canada). In the netgear genie program, I see the region as EUROPE. Is that the genie for USB adaptors, or the desktop genie for your operating system? What is the full model number for the A7000? A7000-100PES is the one sold in the UK. A7000-10000S is North America.

Well thats weird.The box states a7000-10000s, but I can't find any info on the unit itself.The 'genie software' is the software downloaded from netgear. I searched for a7000 and downloaded the software for windows 10 there.Thank you for your help

jfrancoisricard wrote:The box states a7000-10000s, but I can't find any info on the unit itself. So it should be North American. What leads you to believe that the adapter is on the wrong region? You say that your 5 GHz network is on channel 157. Maybe that is what you router is spitting out. The adapter will take its lead from that. jfrancoisricard wrote:The 'genie software' is the software downloaded from netgear. I searched for a7000 and downloaded the software for windows 10 there. That software is not essential for using the adapter. Many people ignore it. They install the "standalone" drivers. The A7000 is now getting old. So I wonder if Windows is the place to look for problems.

I don't have that adapter so unsure but can you go into your device manager and change the region through there?

plemans wrote: I don't have that adapter so unsure but can you go into your device manager and change the region through there? I went and looked for that option. Windows >> USB devices Couldn't see anything. Maybe I was looking in the wrong place.

A7000 with the wrong region | NETGEAR Communities

11 Replies

michaelkenward
Guru - Experienced User
May 01, 2023
jfrancoisricard wrote:

I purchased a netgear a7000 from best buy canada (I am from canada). In the netgear genie program, I see the region as EUROPE.

Is that the genie for USB adaptors, or the desktop genie for your operating system?

What is the full model number for the A7000?

A7000-100PES is the one sold in the UK. A7000-10000S is North America.
- jfrancoisricard
  Tutor
  May 01, 2023
  Well thats weird.
  
  The box states a7000-10000s, but I can't find any info on the unit itself.
  
  The 'genie software' is the software downloaded from netgear. I searched for a7000 and downloaded the software for windows 10 there.
  
  Thank you for your help
  - michaelkenward
    Guru - Experienced User
    May 01, 2023
    jfrancoisricard wrote:
    
    The box states a7000-10000s, but I can't find any info on the unit itself.
    
    So it should be North American.
    
    What leads you to believe that the adapter is on the wrong region?
    
    You say that your 5 GHz network is on channel 157.
    
    Maybe that is what you router is spitting out. The adapter will take its lead from that.
    
    jfrancoisricard wrote:
    
    The 'genie software' is the software downloaded from netgear. I searched for a7000 and downloaded the software for windows 10 there.
    
    That software is not essential for using the adapter. Many people ignore it. They install the "standalone" drivers.
    
    The A7000 is now getting old. So I wonder if Windows is the place to look for problems.

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A7000 with the wrong region