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Leggo0's avatar
Leggo0
Follower
Apr 10, 2018

Device undetected after computer wakeup

Recently, after going to use my desktop after waking the computer up from sleep, my A6210 will be undetected. The only way I have found to fix it is to unplug the antenna from the docking base on my desk and replug it in. My computer "reinstalls" and then connects to my network no problem. But every. single. time. I wake up my computer, it does this. If the computer was completely off, the device is recognized upon startup so there is something wrong with it not waking up. I have checked my power settings and made sure the "allow this computer to put this device to sleep" box is not checked so I am kinda at a loss here. Drivers are up to date, I also installed the Genie just to be safe and it still isn't working. 

Windows 10

Netgear Driver version 5.1.29.0

Troubleshooting

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  • itsjustfrank's avatar
    itsjustfrank
    Aspirant
    Apr 27, 2018

    I have the same problem. This also occurs on some restarts, but happens every time the PC resumes from sleep. The only solution is to unplug the adapter and plug it back in. Depending on where the device is located this can be a nuisance. I'm guessing since this doesn't keep the device from functioning - it is more of an extreme annoyance that it doesn't work properly - this is probably why Netgear is ignoring this problem.

     

    I have also checked power settings to ensure that Windows is not powering off USB devices and that wireless adapters are set to max performance.