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Forum Discussion

creeper277's avatar
creeper277
Follower
Jan 05, 2015

Netgear A6210 internet drops

So, I just got the Netgear A6210 network adapter for Christmas because I was having problems with my old one and it works great but the only problem is I'm getting internet drops randomly for like a ...
A6200
AC1200
Troubleshooting
darrylpluto's avatar
darrylpluto
Aspirant
Jul 26, 2016

Hello, I am having a similar issue where whenever I start to play online video games my connection will randomly drop out for a second or two then immediately reconnect, although this doesn't sound like a big issue it's very annoying when you're in the middle of an intense match and you're kicked from the game server for losing connection. I have tried everything sugguested in this thread and I still have no proper fix. Please, someone at Netgear, help us.

Edit: I'm running Windows 7 ultimate if this matters. It's odd because for the last six months I've had this adapter it's worked like a dream, it's only started doing this a few days ago

  • JamesGL's avatar
    JamesGL
    Master
    Jul 29, 2016

    Hi darrylpluto,

     

    Try to uninstall the driver with genie and reinstall using the standalone driver.

     

    Regards,

     

    JamesGL

    Community Team

    • Innvaer's avatar
      Innvaer
      Aspirant
      Oct 10, 2016

      Hi!

      I have the same problem as darrypluto, but im on Windows 10. I tried to uninstall the driver/genie and install the standalone driver. 

      Run into som problems in the prossess, like my pc didn't recognize the adapter when i was told to plug it in, but i got around it and got connection again.

      However it didn't help in regards to the issue when im playing video games, i keep losing connection for 1-2 seconds, then i reconnects back. This is a big issue.

      It feels like package loss or something. It was working totally fine for the first 3 months after purchase, it just started 2-3 days ago.

       

      - On device manager it says my driver versjon is:  5.1.22.0

      - Windows 10

       

      Thanks for any help.

      • JBrander7's avatar
        JBrander7
        Guide
        Oct 12, 2016

        Mate save yourself the headache, cut your losses and move on from that failed product. There is no fix. The NETGEAR staff have done absolutely nothing. I splashed out $80 on a D-LINK and it works amazingly. In comparison cheaper and more reliable. 

  • JamesGL's avatar
    JamesGL
    Master
    Aug 04, 2016

    Hi darrylpluto,,

     

    We’d greatly appreciate hearing your feedback letting us know if the information we’ve provided has helped resolve your issue or if you need further assistance.

     

    If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

     

    JamesGL

    Community Team