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Forum Discussion
kairukun93
Oct 27, 2016Aspirant
NETGEAR Genie The NETGEAR A6210 is not found?
Hi, I recently purchased a NETGEAR A6210 AC1200 High Gain Wireless USB Adapter, the main issue is that when I tried to install NETGEAR Software "Genie" which it suppose to like update the USB WiFi Ad...
- Feb 05, 2017
I had the same problem. I have only USB 2.0 but ended up installing the full .exe installer with Genie and could not get past this error until I just went back to the unzipped file and installed the Standalone file and to it to reinstall. I then plugged the device into the usb port and now it recognized the adapter!
sshikles
Nov 06, 2016Tutor
I seem to be experiencing the same issue. The adapter was working fine as I was online when I recieved the software update so I preformed the update thinking this will only take a couple of minutes, wrong! Ever since I incorporated the .35 update, the adapter has quit working. "The NETGEAR A6210 adapter is not found". I have tried the install on a different computer with the same result. Both are Win10 64 bit. I have also tried removing the .35 update and installed the .34 with the same results. It obviously not the computers so what happened with the update that caused the adapter to stop working?
jimmer410
Nov 08, 2016Aspirant
Have the same problem, does anyone have a solution, just seemed to happen after the latest windows 10 updates. dongle works fine, but the Netgear A6210 genie will not open even though I have installed the complete .35 software not the SA version. get to the point of plug in the adaptor, get not detected evert time.
- DaveinNENov 09, 2016Aspirant
I'm having the sme issue! Please help!
- DaveinNENov 10, 2016Aspirant
The problem actually began with the update from Netgear, the windows update occured the say day. I've tried most of the suggestions and it still wont' work. Have wasted 3 hours already. I'm very dissatisfied with Netgear! I haven't figured out how to install the driver separately as SShikles suggested.
- sshiklesNov 10, 2016Tutor
Hi DaveinNE,
Download the the .35 software update "Software version 1.0.0.35" to a folder and unzip it. When it is unzipped you will have three files
A6210_v1.0.0.35.exe (this is the genie software)
A6210_v1.0.0.35_Release Notes.html
A6210_v1.0.0.35-StandAlone.exe
The A6210_v1.0.0.35-StandAlone.exe is the usb adapter driver. This is the one I had to reinstall after the Genie update.