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Forum Discussion
Nighthawk AC1900 Model A7000 connection speeds slow with random ping spikes
Purchased the A7000 so that my desktop could connect over wifi to my router. The router I have is the XR500 and my modem that the router connects to puts out about 120 mb/s. The two story house I liv...
By the way the desktop is running
Windows 10
Version 1803
OS Build 17134.345
Hi Alex2210
Welcome to NETGEAR Community!
Have you tried to uninstall and re-install the adapter? Are we just having wireless speed issue with the Win10 Desktop? Or does it also affect other wireless devices?
Regards,
Blanca
Community Team
Hi Alex2210
We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
Regards,
Blanca
Community TeamI have a very similar problem to him, I just purchased the A7000 Adapter yesterday, along with it we purchased the Linksys EA9500 AC5400 yada yada, my old router was broken and I had a linksys g-band adapter before, maxed out at like 14 mbps, the new router got us to 140 mbps, and with the new A7000 on 5 GHz I got about 130 mbps. All is good, except I keep having ping spikes of 1000+ ms, every like 10-20-30 seconds. I would say maybe it is something new, but I pinged with 5 GHz and that is the worst, and I pinged at 2.4 GHz and that wasn't much better, and then I tried my old adapter and pinged maxed out at 24 ms, average about 8 ms. I originally thought it was only while I was gaming, but that isn't the case either, so I am not sure what to do. I also tried the disabling feature he mentioned and that didn't affect it. I also tried the Windows 10 Network Reset, didn't do anything as well. I also tried a non-3.0 usb slot, nothing as well.
Ps, I didn't have these spikes with the old router and adapter combo, and my brother doesn't appear to be lagging even further away in the house with a lower quality adapter.
Hi TyReis,
Welcome to NETGEAR Community!
Try performing the troubleshooting steps here:
Regards,
Blanca
Community Team
- Hello,
I have tried uninstalling and reinstalling the adapter with no change and to answer your question no none of the other wireless devices are affected only my desktop that is using the nighthawk is slow.
As an update I have been constantly disabling the auto configuration setting with Windows cmd and that has fixed the problem but every time I turn off the computer and start it back up I have to reenable the function for the device to find my network.