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DannyS22's avatar
DannyS22
Guide
Jul 26, 2022
Solved

Unable to update AC1200 USB Adapter Software

Just installed the AC1200 USB WiFi adapter and when trying to check for software dates thru the Netgear Genie  I get the following message

The software was what was on the disk with the adapter.

Thanks for the help.

Danny

  • schumaku's avatar
    schumaku
    Jul 27, 2022

    A6210 that was - current downloads https://www.netgear.com/support/product/A6210.aspx#download

     

    https://kb.netgear.com/000058840/A6210-Software-Version-1-0-0-39 contains two different kits

     

    1. If you want to install the adapter drivers including the NETGEAR utility (genie), run A6210_V1.0.0.39.exe and follow the on-screen install instructions.
    2. If you want to install just the adapter drivers without the NETGEAR utility, run A6210-Standalone_V1.0.0.39.exe and follow the on-screen install instructions. 

    To avoid issues on decent Windows systems, it's stronlgy suggested not to install the utility crap and strictly stick with the standalone driver install, and use Windows 10/11 for the adpater config.

6 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 27, 2022
    DannyS22 wrote:

    Just installed the AC1200 USB WiFi adapter and when trying to check for software dates thru the Netgear Genie  I get the following message

     

    Which USB adapter is that? AC1200 is not a reliable guide to model number. Many devices come with an AC tag, but it is essentially a label that Netgear, and other brands, attach to hardware to describe wifi speeds.

     

    Look at the label on the device for the model number. A6210? A6150?

     

    You have done well to find the Netgear genie. Netgear effectively abandoned it some time ago. If it is the version in a CD it is almost certainly well out of date. Netgear hasn't provided CDs for quite some time.

     

    Find the latest (last?) version here:

     

    genie | Product | Support | NETGEAR

     

    When it comes to updating drivers and stuff, the genie may not be the best way of doing it.

     

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    That page will also have any software, firmware and drivers for your device, if they exist.

    Look for the model number on the label on the device.

    Finally, you might like to investigate the use of Alt + Print Screen in Windows. It gets screen grabs of the top window without throwing in extraneous details that might contain sensitive stuff. The results are also easier to read.

     

     

    • DannyS22's avatar
      DannyS22
      Guide
      Jul 27, 2022

      Sorry, it is a A6210 usb adapter.

      Thanks for the reply. Hope this clarifies my type/

      Danny

      • schumaku's avatar
        schumaku
        Guru - Experienced User
        Jul 27, 2022

        A6210 that was - current downloads https://www.netgear.com/support/product/A6210.aspx#download

         

        https://kb.netgear.com/000058840/A6210-Software-Version-1-0-0-39 contains two different kits

         

        1. If you want to install the adapter drivers including the NETGEAR utility (genie), run A6210_V1.0.0.39.exe and follow the on-screen install instructions.
        2. If you want to install just the adapter drivers without the NETGEAR utility, run A6210-Standalone_V1.0.0.39.exe and follow the on-screen install instructions. 

        To avoid issues on decent Windows systems, it's stronlgy suggested not to install the utility crap and strictly stick with the standalone driver install, and use Windows 10/11 for the adpater config.