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Forum Discussion

sescabit's avatar
sescabit
Aspirant
Feb 10, 2016

WNA3100 wifisvc.exe keeps stopping

I have a Windows 7 Pro PC (Acer) where it keeps falling off the network with 'wifisvc.exe has stopped' in the event log. Any idea how I can resolve this? [I'm unable to enter anything in the Model box...
adapter
crashes
fails
stops
Troubleshooting
wifisvc
wna3100
sescabit's avatar
sescabit
Aspirant
Feb 14, 2016

Yes, I'd already decided to try this. I'll thoroughly clean out the existing installation then try a fresh install. No guarantee that it will resolve the problem, but it's pretty much my only option.

 

What I don't understand is why the picture on the download page shows the older, bigger WNA1100 adapter rather than the stubby N300 adapter. Is the software the same?

 

JamesGL's avatar
JamesGL
Master
Feb 22, 2016

Hi sescabit,

 

They have the same design but the page is for WNA3100.

 

  • sescabit's avatar
    sescabit
    Aspirant
    Feb 22, 2016

    Thanks James, but I decided to use the software for the smaller WNA3100M, which has a different (lower) version number. I also discovered that I had two separate versions of the software installed, so I removed everything before reinstalling. Fingers crossed that it will be stable from now on. Thanks for your help.

     

    David

    • JamesGL's avatar
      JamesGL
      Master
      Feb 23, 2016

      Hi sescabit,

       

      Feel free to provide us feedback.

      • sescabit's avatar
        sescabit
        Aspirant
        Mar 09, 2016

        Hi James

         

        I reinstalled the adapter (WNA3100M) using the latest version of the software, but the problem continues. Here's the Event Log entries from a wireless adapter failure last week. (Windows 7 Pro)

         

        Faulting application name: WifiSvc.exe, version: 2.1.0.24, time stamp: 0x53cdc9f5
        Faulting module name: WifiLib.dll, version: 2.1.1.20, time stamp: 0x55a6273a
        Exception code: 0xc0000005
        Fault offset: 0x00003486
        Faulting process id: 0x9e0
        Faulting application start time: 0x01d1752c10740b9a
        Faulting application path: C:\Program Files (x86)\NETGEAR\WNA3100M\WifiSvc.exe
        Faulting module path: C:\Program Files (x86)\NETGEAR\WNA3100M\WifiLib.dll
        Report Id: a8b7e068-e12d-11e5-9411-c03fd5545539

         

        Faulting application name: WifiSvc.exe, version: 2.1.0.24, time stamp: 0x53cdc9f5
        Faulting module name: WifiLib.dll, version: 2.1.1.20, time stamp: 0x55a6273a
        Exception code: 0xc0000005
        Fault offset: 0x00003486
        Faulting process id: 0x3100
        Faulting application start time: 0x01d1753a6e15b781
        Faulting application path: C:\Program Files (x86)\NETGEAR\WNA3100M\WifiSvc.exe
        Faulting module path: C:\Program Files (x86)\NETGEAR\WNA3100M\WifiLib.dll
        Report Id: 929e7c40-e135-11e5-9411-c03fd5545539

         

        Regards,

        David