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SurreymanPA1's avatar
SurreymanPA1
Aspirant
Aug 30, 2015

WNCE4004 will not connect with AC1750 router despite multiple attempts

I purchased a Archer C7 AC 1750 router and cannot get my WNCE4004 wireless HD video and gaming adapter to connect to the router. I tried using the set up wizard and also WPS and when I use the wiziar...
Installation
Troubleshooting
SurreymanPA1's avatar
SurreymanPA1
Aspirant
Sep 02, 2015

I have had the same issue with firmware  version 1.0.0.22 (initial release) and also firmware version 1.0.0.32. With both versions of the firmware the WNCE4004 just will not connect to the C7 router.  Any guidance would be appreciated.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Sep 07, 2015

    SurreymanPA1,

     

    Let me check on this and I will provide you an update ASAP.

     

    Regards,

     

    JamesGL

    Community Team

    • SurreymanPA1's avatar
      SurreymanPA1
      Aspirant
      Sep 11, 2015

      I did some more toublshooting and have found the following: I attempted to connect the WNE4004 to my old router using the WPA AES security and was able to connect at both bands. Looks like the issue that I am having is not with the 4004 hardware but with the 4004 trying to connect with the new router and that something is prohibiting the 4004 to make this connection. Documentation for the WNCE4004 is poor. I am not that wireless network savy so can anyone point me in the direction where I can look at the settings on my C7 router to make sure that they are compatabile with the WNCE4004?  

      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Sep 11, 2015

        SurreymanPA1,

         

        Try changing the channel of the C7000 and also reset the WNCE4004.

        Regards,

         

        JamesGL

        Community Team