5GHz not connecting

Question

Hi,I've had my WiFi extender for over 5 years now and no problems. I recently got a new router at my home (Sky) and its now not allowing me to connect to my 5GHz connection from my extender. I have looked at my router settings and seen that it does allow for 5GHz connection and my overall D/S &amp; U/S is much better, but my ping in games is very bad. Often spiking to 70-120+ whereas before I used to get 30-40 average. My WiFi extender is situated right next to my PC and connected to it via ethernet.Any help?

plemans · Answer

The 5ghz is going to be the faster networks. You say thats not connecting?&nbsp;
Did you set it up using the push button WPS option?&nbsp;If so, factory reset the extender&nbsp; and set it up using the installation assistant.To factory reset, push and hold the reset button for 7-15 seconds while powered on.&nbsp;Here's a video of how to use the assistant.&nbsp;https://www.youtube.com/watch?v=yJVklshxBMk
&nbsp;
You can also try changing the 2.4ghz/5ghz channels on the router in case there's interference.&nbsp;

VarnX · Answer

Hey,I set up my wifi extender years ago and it was fine. When we changed router last week I did the exact same I did before to the best of my memory and it didn't connect to 5Ghz. I factory reset my extender like you said previously too, still no fix. I even changed the name of my 5GHz network and password as I've seen some suggest that may be an issue when changing routers. I tried fastlane too, no help.How would I go about changing my 2.4GHz &amp; 5GHz on my router settings?

plemans · Answer

You'd log in through the primary router to do so.&nbsp;
Also check to make sure that your primary router (not sure the model) doesn't have wpa3 enabled or if it is that its wpa2/wpa3 mixed mode.&nbsp;

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5GHz not connecting

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