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Forum Discussion
Brand new Samsung S6 Smartphone will not communicate with WN3000RP
I have 2 other devices, a notebook and another android that communicate just fine, but my brand new S6 will not hook up to the extender. I have reset the modem, the extender, and the phone itself. I ...
I've got the same problem as bobnelms. In fact, I'm responding with my Galaxy S4 which is connected through the WN3000RP range extender to a WNDR4000 router. It has worked for years, and continues to. But when I try to connect with a Galaxy S6 Edge plus (AT&T), I get errors. The Galaxy S6 Edge plus connects directly to the WNDR4000 with no problem. It (phone) also connects to an Xfinity router as well. It's only a problem with the range extender. I have two range extenders and neither work with this new phone. I've rebooted the network, rebooted the extender, reset the extender, etc. I even tried turning off LTE on the phone as someone suggested on another forum (didn't work). That sounded dubious, but it was easy to try.
I have to believe there is some incompatibility between the extender and the S6.
I'll keep searching the internets. If I find an answer somewhere else, I'll post it here.
Oh, and iPhones 4, 5s, and 6, as well as a nexus tablet can connect to the extenders with no problem for me also.
Perhaps I need to copy this to a Samsung Galaxy forum instead since all these other devices have no problem with the range extender.
I have to believe there is some incompatibility between the extender and the S6.
I'll keep searching the internets. If I find an answer somewhere else, I'll post it here.
Oh, and iPhones 4, 5s, and 6, as well as a nexus tablet can connect to the extenders with no problem for me also.
Perhaps I need to copy this to a Samsung Galaxy forum instead since all these other devices have no problem with the range extender.
Please try disabling the Smart Network Switch.
Another possible solution is to clear your phone's system cache.Easy enough to try. The Smart Network Switch was already off; I believe I left it off from trying it before. But I confirmed it was off. I then cleared the system "cached data", then rebooted the phone. I received the "failed to obtain IP address" message again. It identified the extender as having a strong signal (130Mbps) and the correct security protocol, of course. It just couldn't connect. It immediately tried connecting directly to the wireless router and that worked. So, I believe those suggestions have not resolved the problem. Thanks anyway.
In looking at the android forums, it appears that at least a few others are having problems with the GS6 and range extenders, not necessarily Netgear brand. It's a little tough to discern because people often mash different problems together in the same thread and without a decent testing methodology and analysis, it's easy to confuse issues. I think the commonality is the phone and not the Netgear device. Maybe something in the extender is slightly different, but why would other devices (GS4, Nexus tablet, iPhones) connect successfully?
I think I'll wait for a software update via Samsung and AT&T for my situation, unless someone comes up with a new idea to try.
I finally just updated both of my WN3000RP range extenders to the latest firmware which is currently 1.0.2.64 and tried to connect again with the Galaxy S6 Edge Plus which is up to date with Android 5.1.1 and it still failed to connect. The iPad connects just fine after the firmware update.
I've just submitted a request to Samsung Support with a link back to this Netgear thread and asked Samsung to please test this problem out. We'll see if Samsung has any advice/solutions.
