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Forum Discussion
Brand new Samsung S6 Smartphone will not communicate with WN3000RP
I have 2 other devices, a notebook and another android that communicate just fine, but my brand new S6 will not hook up to the extender. I have reset the modem, the extender, and the phone itself. I ...
Please try disabling the Smart Network Switch.
Another possible solution is to clear your phone's system cache.
Easy enough to try. The Smart Network Switch was already off; I believe I left it off from trying it before. But I confirmed it was off. I then cleared the system "cached data", then rebooted the phone. I received the "failed to obtain IP address" message again. It identified the extender as having a strong signal (130Mbps) and the correct security protocol, of course. It just couldn't connect. It immediately tried connecting directly to the wireless router and that worked. So, I believe those suggestions have not resolved the problem. Thanks anyway.
In looking at the android forums, it appears that at least a few others are having problems with the GS6 and range extenders, not necessarily Netgear brand. It's a little tough to discern because people often mash different problems together in the same thread and without a decent testing methodology and analysis, it's easy to confuse issues. I think the commonality is the phone and not the Netgear device. Maybe something in the extender is slightly different, but why would other devices (GS4, Nexus tablet, iPhones) connect successfully?
I think I'll wait for a software update via Samsung and AT&T for my situation, unless someone comes up with a new idea to try.
I finally just updated both of my WN3000RP range extenders to the latest firmware which is currently 1.0.2.64 and tried to connect again with the Galaxy S6 Edge Plus which is up to date with Android 5.1.1 and it still failed to connect. The iPad connects just fine after the firmware update.
I've just submitted a request to Samsung Support with a link back to this Netgear thread and asked Samsung to please test this problem out. We'll see if Samsung has any advice/solutions.
Did you get any updates from Samsung yet? I am in the same boat. All other devices I have (HP laptop, Toshiba laptop, my old iPhone connect to the WP3000RP OK /easily. I had Samsung on the phone support and they agreed it must compatibility S6 to WP3000RP ..... and my problem. They do not have a device compatibility list but maybe the extender companies do. Their final solution/ next step was ‘get an iPhone’. Great.
I may be jumping in too soon but seem to have solved the issue with my S6 connecting to the WN3000RP. Steps I took:
- accessed the extender through my connected laptop.
- copied setup as a back-up, reset to factory. S6 would still not connect.
- accessed the extender through my connected laptop again.
- turned of security off (set to none) and applied in desperation.
S6 connected immediately no issues ... and stayed connected for an hour. First time.
OK cannot leave the network with no security.
- Again accessed the extender through my LT returned the security back to Security Options (WPA2-PSK) it picked up original password again (from main router I assume) .... set applied.
- S6 connected again immediately and has stayed on for 2 hours reliably so far.
I hope that is the last of my issues.