NETGEAR Home and Mobile content has changed location. You can find troubleshooting, questions and support resources at https://www.netgear.com/support/home/

Forum Discussion

Aspirant

Jul 03, 2015

Brand new Samsung S6 Smartphone will not communicate with WN3000RP

I have 2 other devices, a notebook and another android that communicate just fine, but my brand new S6 will not hook up to the extender. I have reset the modem, the extender, and the phone itself. I ...

Troubleshooting

Aspirant

Oct 30, 2015

Hi, I have exactly the same problem with my S6 and the same Netgear extender :-/

nhann
NETGEAR Employee Retired
Nov 02, 2015
Hi molineux1,

Can you please confirm which version WN3000RP you have?

http://support.netgear.com/product/WN3000RP

http://support.netgear.com/product/WN3000RPv2

http://support.netgear.com/product/WN3000RPv3

Please check if they are running the latest firmware which is listed on each page:

Login to your extender to check - mywifiext.net

Are you able to connect any other devices to your WN3000RP? or is the S6 the only one unable to connect?

Were you able to attempt any of the troubleshooting steps from previous users in this discussion?