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Forum Discussion
Can’t complete setup on network extender
I have model EX6150v2 / AC 1200 Dual Band Range wifi extender.
(couldn’t find my model on the list)
Setup via WPS didn’t work so I opened installation assistant via my mobile device. I’m able to find and select my personal wifi network, but the “Next” button isn’t active to allow me to go to the next step.
I can only select my wifi when 2.4 GHz box is checks.
Cannot select “Next.” What am I doing wrong? Is the device not compatible with my wifi router?
I’m a chick and not very tech savvy so simple terms and advice is appreciated.
5 Replies
The extender model is listed, I selected it in my reply.
There should also be a 5 ghz radio that is checked, and you'd need to either uncheck it or select a 5 ghz network name to extend.
Can you try scrolling down, and see if you can find that?
I don't have an option to select 5 ghz. When I scroll, I only see other wifi networks or can select manually entering SSDI networking info.
Are you using the web browser in the phone to access the extender?
Another thought is that you could try removing the spaces in the router network name.
