NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
F5Loar
Nov 12, 2017Aspirant
Cannot Configure NetGear EX8000 WiFi Range Extender
My unit is the EX8000 NIGHTHAWK X6S AC3000 WiFi Range Extender [- NOT the ones stated in the header -]
This site must be defective because that unit is [NOT] in the drop-down menu of products !!
I cannot get this unit to configure either wirelessly or using a direct Ethernet connection to my NetGear Nighthawk wireless home router. I cannot even get logged on to mywifiext.net or use the 192.168.1.250 address in a browser to get to the setup site. I've even been online with char rep for about an hour troubleshooting when they had to log off at end of a workday. I've obviously already worked thru or tried all written instructions found on other help sites (WPS, Netgear Genie, reset button . . . you name it - I've tried it).
The only logical next step(s) (in my mind), is to somwehow get this thing back into original factory state. But I've not been able to discover a way to accomplish that. I'm about ready to throw this thing into a fire and find another cmpeting product, and chalk this up as a BAD experience.
Any suggestions appreciated (for about another week maybe). Thanks.
Bob L.
To factory reset the unit you will need to hold the reset button for 10+ seconds then you may need to give the unit 5 to 10 minutes I had a similar issue as you did when setting up the unit took a little more time after the factory reset but if you are still not able to connect after the reset I can get you to support.
DarrenM
1 Reply
- DarrenMSr. NETGEAR Moderator
To factory reset the unit you will need to hold the reset button for 10+ seconds then you may need to give the unit 5 to 10 minutes I had a similar issue as you did when setting up the unit took a little more time after the factory reset but if you are still not able to connect after the reset I can get you to support.
DarrenM