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jeffreyctf's avatar
jeffreyctf
Follower
Aug 02, 2020

Cannot connect RAX40 with extender EAX20

Hi all,

 

i just purchased the wifi extender EAX20, aim to improve the coverage of my router RAX40

 

I cannot setup the connection between them by mobile app, as it keep saying that my wifi password is not correct.

I quite sure the password entered is the same, and it's a WPA2 AES type password.

 

Then i plug the ethernet with the extender and login by ip address

still the incorrect password error appear again.

I even try the WPS method, but fail to connect them.

 

Anyone know the cause and solution of my situation?

looking for your help, thanks a lot

 

10 Replies

  • MarichalEric's avatar
    MarichalEric
    Initiate
    Aug 05, 2020
    Spoke with a rep a few days ago and their only temporary solution would be to downgrade to the previous version of your RAX 40 firmware. The update has a flaw
  • silveronetrx's avatar
    silveronetrx
    Aspirant
    Aug 06, 2020

    I also have this same problem. Has anyone tried to downgrade the firmware and confirmed that it solves the problem?

    • JCdeB's avatar
      JCdeB
      Aspirant
      Aug 07, 2020
      Sorry to spam this thread; I was researching to buy the exact same set of equipment - RAX40 with extender EAX20.

      Apologies for some basic questions: are these compatible and is my (poor) understanding correct that the range extender can be set up to boost the signal of the modem wireless/ you don’t have to feed the range extender with a wired network feed?
      • silveronetrx's avatar
        silveronetrx
        Aspirant
        Aug 08, 2020
        Hi,

        Yes you are correct. This extends your wireless without the need for a cable. As for the comparability, yes they are comparable as long as the RAX40 router is not on the latest firmware. This seems to be due to a bug in the latest firmware.

        The EAX20 can be on the latest firmware however. Hopefully the RAX40 firmware is fixed in the next release
    • MarichalEric's avatar
      MarichalEric
      Initiate
      Aug 08, 2020
      Yes. Once you downgrade your RAX40 router to firmware 1.0.3.64, the extender will be begin to function if you had already set it up. If you haven’t set up your extender yet it will function and not give you the “wrong password” error. It works!