Cannot Connect via Wifi to N300 Router

Question

I had done setup 3 months ago and the device was working well. Then last week, I was not able to connect from my MacBook to the range extender. I turned it off/on - no change. I unplugged -- no change. I then did a factor reset - which took 2-3 times and finally did so successfully - then was still unable to connect to the range extender at the end of the setup. Now have spent 2-3 hours on this - and no change. My iPhone has the same issue.

I then tried deleting the network from my MacBook and reconnecting -- no go.

Suggestions?

DarrenM · Answer

Hello LarryStein

&nbsp;

Do you have your extenders SSID set with the same name as the main router? if so you may need to have separate SSID.

&nbsp;

DarrenM

LarryStein · Answer

It is a different SSID. &nbsp;This was the case during installation -- and is still the case.

DarrenM · Answer

Have you updated the extender to the latest firmware?

&nbsp;

DarrenM

LarryStein · Answer

Darren - Thanks. &nbsp;I have not updated the firmware. &nbsp;The device was purchased 2 months ago and was working fine. &nbsp;I have not updated the software of any the devices connecting to it (iPhone and MacBook) -- so not sure what would have changed. &nbsp;&nbsp;The online suggestions were to reset the device to factory default - which I did.&nbsp;&nbsp;Is there a reason to believe why a firmware update would help? &nbsp;And if I can't connect to the device - not sure how I would accomplish this. &nbsp;&nbsp;Appreciate the response.

DarrenM · Answer

Hello LarryStein

&nbsp;

You may need to contact support if the extender is still under warranty and you can not connect to the extender any longer.

&nbsp;

https://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic

&nbsp;

DarrenM

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Cannot Connect via Wifi to N300 Router

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