I just installed a Netgear WN2500RP range extender, and it seems to be working correctly; however, I am unable to log in to www.mywifiext.net to access the device using a browser. Attempting to access this URL results in a timeout. Is there any other way to access the device? Does the device have to be connected via Ethernet to my (Actiontec PK5000) router?

pawnslinger wrote:It sounds like the subnet mask in the extender is different from that in your computer. That is a classic problem with this class of device. If you think this might be the case, you can establish communications with the device by connecting it by wire to your computer and making sure your computer has no other lan/internet path (connect while both are powered down). Power up the device first, let it settle a couple of minutes, then power on your computer. With no access to your main router, it will use the DHCP in the device to set the subnet mask and get an ip address. You can now use the browser to access the device.Okay, I'm having the same problem accessing my Extender using www.mywifiext.net which keeps rerouting to the general netgear support site. Your subnet issue makes sense and is no doubt my problem. Thru repeated full Extender resets and starting all over from the beginning, I am able to enter the www.mywifiext.net configuration menus UNTIL I select a router to connect to. The moment this connection is made, it seems the router's DHCP subnet immediately takes hold and contact with the Extender is dropped, consequently preventing further settings changes and any web access to the Extender again. Very aggravating!Your alternative hard-wired access method sounds like it could work but I don't have an ethernet cable at hand to try it. And, some devices these days dont even have ethernet ports. I think I should be able to wirelessly access this unique subnet extender any time I want to make and test various settings tweaks. Maybe I can use the "route" command line to create a static connection between www.mywifiext.net and the Extender's internal subnet. Can you tell me what the default Extender subnet is?Any other suggestions?

Can't access Extender via www.mywifiext.net

pawnslinger wrote:
It sounds like the subnet mask in the extender is different from that in your computer. That is a classic problem with this class of device. If you think this might be the case, you can establish communications with the device by connecting it by wire to your computer and making sure your computer has no other lan/internet path (connect while both are powered down). Power up the device first, let it settle a couple of minutes, then power on your computer. With no access to your main router, it will use the DHCP in the device to set the subnet mask and get an ip address. You can now use the browser to access the device.

pawnslinger wrote:

It sounds like the subnet mask in the extender is different from that in your computer. That is a classic problem with this class of device. If you think this might be the case, you can establish communications with the device by connecting it by wire to your computer and making sure your computer has no other lan/internet path (connect while both are powered down). Power up the device first, let it settle a couple of minutes, then power on your computer. With no access to your main router, it will use the DHCP in the device to set the subnet mask and get an ip address. You can now use the browser to access the device.

38 Replies

NaomiJones
Aspirant
Apr 14, 2016
I just installed my extender, but cannot access www.mywifiext.net
- DarrenM
  Sr. NETGEAR Moderator
  Apr 15, 2016
  Hello Naomijones
  
  have you tried to connect to the extender via Ethernet? also make sure you are connected to the extenders SSID and not your routers if you are trying to connect over wifi.
  
  DarrenM
  - CH1NNV
    Aspirant
    Jun 20, 2016
    Hi all
    
    So I've been having this problem since I got my WiFi extender (EX7000) last year. I've only revisited this issue again in the last couple of days as I've been setting up a NAS as well as a drive connected directly to the Nighthawk.
    
    Was using a custom SSID and fast lane which seemed to be when all the problems started, I'd identified the NNEX7k IP from the main router admin and tried connecting this way - still no luck. I've been connected by ethernet and WiFi, via a switch and directly, nothing.
    
    I was going to reset the extender today and try using the defined extender name without fast lane as opposed to setting up my own, so pushed the reset button on the extender (didn't hold it in - just one quick click with a SIM removal tool) but I think you have to hold it in to factory reset, all it did was reboot the router but not in a traditional off/on sense (as I've tried this and then navigated to mywifiext.net and it's still failed), but upon reboot I noticed the mywifiext page load almost instantaneously on Chrome!
    
    Netgear really need to put some more effort into assisting their users on here - this is NOT cheap kit - and the lack of responses from support are frankly embarassing for Netgear. If I gave as little attention to the users in my job...well I wouldn't have one.
    
    Netgear, think yourselves lucky there's others out there willing to help YOUR customers FOR YOU. But it's not really the way of retaining customers, I think you need to take a long hard look at your support model.
hltk
Aspirant
Oct 11, 2016

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Can't access Extender via www.mywifiext.net