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Forum Discussion

MaeS's avatar
MaeS
Follower
Sep 16, 2015

Connecting my WN2500RP extender

My WN2500RP extender sees my network on the "mywifiext.net". However, when I put in my passphrase I get this:

"The Extender was not able to connect to your existing network.

If you entered the correct passphrase, and the Extender did not connect to your existing wireless network, you might need to move the Extender closer to your router or to a position with a better line of sight. Check the Extender LEDs to isolate the problem. The LEDs are explained in the installation guide and user manual for your product."

 

I have tried using my password for my router, as well as the word password, and nothing is working.  Please help!!

 

 

Troubleshooting

5 Replies

  • nhann's avatar
    nhann
    NETGEAR Employee Retired
    Sep 17, 2015

    Hi MaeS,

     

    Is this your first time setting up the WN2500RP?
    Please try connecting your computer to the WN2500RP via ethernet wire and follow the instructions provided on page 22 of 86:
    http://www.downloads.netgear.com/files/GDC/WN2500RPV2/WN2500RPv2_UM_28May2014.pdf

     

    Which router is connected to the WN2500RP? Please update it to the latest firmware.
    You can also try resetting your router to factory defaults then try setting up the WN2500RP.

    • stevenmurdoch99's avatar
      stevenmurdoch99
      Aspirant
      Nov 14, 2015

      I have the same issue.  The extender can see the wifi router but won't connect.  I've tried WPS (option 1), also connecting via a computer (option2).  I tried disabling security on the router but I still get the same issue.

      I've also tried using an ethernet cable from extender to computer.

      Nothing seems to work.  I'm using the Orcon genius router.

       

      Any sugestions??

      • nhann's avatar
        nhann
        NETGEAR Employee Retired
        Nov 16, 2015

        Hi stevenmurdoch99,

         

        Can you please confirm which version of WN2500RP you have?
        http://support.netgear.com/product/WN2500RP

        http://support.netgear.com/product/WN2500RPv2

         

        Power on the WN2500RP

        Press and hold the Restore Factory Settings button on the rear panel for 7 seconds. The extender resets, and returns to its factory settings.

        Now try using a different ethernet cable from the extender to your computer.

        Then follow the instructions for setting up via mywifiext.net or 192.168.1.250 in your browser

         

         

        Check if your Orcon Genius Router has a new firmware update by visiting their website.