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Forum Discussion
Connection issues EX6200 Wireless Extender connecting to Comcast Cable modem/router
I've got a brand new EX6200 I'm setting up for a customer to provide connectivitiy to their guesthouse. Their main home is about 50 yards from the antenna at the guest house. The EX6200 has one of ...
Thanks for the reply.
FYI, I'm using both external antenna ports. One has one of the included external antennas attached and the other has a high gain, directional, outdoor antenna attached with an appropriate cable so that I could get line of sight connection to the router in a separate building. That part is working fine.
The IP addresses of the other devices, Dell & HP laptops and iPhones, are in the proper class A subnet provided by the DHCP server on the Comcast modem, in the 10.0.0.* range. The Comcast router is 10.0.0.1 and the Netgear EX6200 is at 10.0.0.20. I do not have access control enabled on the EX6200 either.
I wish I could turn of the IPv6 on the Comcast router, I tried, but they have the interface so dumbed down there is no option to turn it off. They have made it so a person can have a little bit of control but nothing that would allow them to screw things up enough that they couldn't connect to the Internet. ;-) I wish the EX6200 had the ability to be a DHCP server. If it did, then I could eliminate any possible IPv6 issue that might be causing the problem. Since the EX6200 does not have this option, then I have to either hard code the IP configurations to the devices, (not an option because they need it to be available to devices that come and go too, and they have no ability themselves to hard code IP configs), then I have to rely on the DHCP server in the Comcast modem/router. :-(
Each antenna is responsible for providing a link rate up to 150 Mbps at 2.4 GHz. Working together, they provide up to 300 Mbps. While I understand the purpose of the high gain antenna is to enable the extender to connect to the router 50 yards away, you should understand that the link speed of this connection can never be greater than 150 Mbps. The link speed will probably be much less due to the distance.
I'm not saying that your setup is wrong. Obviously, you can't use two directional antennas without sacrificing the ability to service local Wi-Fi devices. I am just pointing out that the effective bandwidth of this setup is reduced.
It's too bad the Comcast router interface is dumbed down. Can you experiment with disabling IPv6 on the non-working Dell or HP and see if that affects their Internet access? It would help determine whether IPv6 is involved or simply a red herring. Are they able to ping IP4 addresses, like 8.8.8.8 (Google's DNS server)?
Thanks again. I understand the sacrifice of bandwidth with the current setup and in this case that's not an issue. The only reason for networking in this home is for Internet connectivity and even Internet speed is not a big concern for them. They have been living with Clear Wireless for their Internet in the guesthouse and the best they ever got was about 3Mb's down and about 1Mb up, so anything above that will be an improvement. Clear is going away so that's the reason for the changes. They would rather not have more expensive cellular data plan if we can utilize their current Comcast circuit.
I did disable IPv6 on the affected Dell laptop and it did not fix the problem so the IPv6 may not have anything to do with the problem. It's just the only thing odd I've found about the whole thing. As I mentioned, I setup one of my WatchGuard routers in my office with IPv6 also and I cannot duplicate the problem there. I can connect with my iPhone to the EX6200 connected to the WatchGuard just fine there. In the guesthouse setup I could ping within the private network but not out to the Internet. I'm thinking there is just something funky about the way this unit is communicationg with the Comcast modem/router.
Can you ping the Comcast router itself? Did you also try pinging an external IP address?
What DNS server is the Comcast router using? It's likely 75.75.75.75. Can you ping it?
Are there an access controls or firewall filters installed anywhere on either the EX6200 or Comcast router?