Devices won’t connect to internet through X4S

Question

New X4S AC2200 set up easily and is working. However, when I connect my iPhone or iPad to the extended network the devices will not connect to the internet. What am I doing wrong?

DexterJB · Answer

Hi C2S,

&nbsp;

Welcome to the community!

&nbsp;

1. When you say "is working", does that mean that there are other devices that can go online when connected to the extender?

2. What is the status of the router link LED?

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

FJ60 · Answer

When I say working I mean it’s powered up and recognizing my WiFi. It’s also sending a strong 2.4 and 5ghz extended signal.

My devices connect to the extended signals, but when I open Safari the internet will not load.

Router link LED lights are all blue.

DexterJB · Answer

Hi C2S,

&nbsp;

1. Does the extender show up as an attached device on your main router's UI?

2. What is the firmware version of the extender?

3. Have you tried resetting the extender?

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

StephenB · Answer

FJ60&nbsp;wrote:When I say working I mean it’s powered up and recognizing my WiFi. It’s also sending a strong 2.4 and 5ghz extended signal. My devices connect to the extended signals, but when I open Safari the internet will not load. Router link LED lights are all blue.
FJ60&nbsp;- if you are having a similar problem, can you start your own thread?&nbsp; That makes it much easier to keep track of who's done what.

FJ60 · Answer

I am the same user. I couldn’t remember the C2S password and this website wouldn’t let me reset with the same email... or I couldn’t figure it out. I logged on with a new username.

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Devices won’t connect to internet through X4S

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