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trialcritic's avatar
trialcritic
Guide
Jan 01, 2022

EAX connecting to laptop has no internet problem

I have an RAX200 router smart connecting to an EAX80 extender, both with the latest firmware. When I have my mac laptop connect to the extender in the beginning of the day, it says that laptop cannot see the internet. After going back and forth for a few times, it says that it can see the internet. How do you fix this consistently?

 

I checked this link

 

6 Ways To Fix Netgear Extender No Internet Issue 

5 Replies

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jan 05, 2022

    Hi trialcritic,

     

    Good day!

     

    Welcome to NETGEAR Community!

     

    Thank you for reaching out. I assumed you followed the steps on the link that you have provided and still got no internet access, is that correct? If yes, was the extender working before on your network? If yes, did you try to reset the extender and try to reinstall it? Does this affect all wireless devices connected to the extender? Have you tried the wired connection to the extender if it does have internet? What are the LEDs on the extender?

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,

     

     

    Oliver

    Community Team

    • trialcritic's avatar
      trialcritic
      Guide
      Jan 09, 2022

      Hi Oliver

       

      • It affects all the devices connected to the extender
      • I have the problem even after a reinstall
      • It happens some times, it works at times

       

      I understand your question about the wired connection. Let me try that

       

      Thanks

    • olympos1625's avatar
      olympos1625
      NETGEAR Employee Retired
      Jan 19, 2022

       

       

      Hi trialcritic,

       

      We would like to do a follow-up on this one. Have you tried the wired connection? What are the LEDs on the extender?

       

      Please do not hesitate to let me know if you need further assistance. 

       

      Regards,

       

       

      Oliver

      Community Team

      • trialcritic's avatar
        trialcritic
        Guide
        Jan 19, 2022

        The wired connection worked. 

         

        The debug took too long. I gave up and returned it. 

         

        Thanks for your help. I realize this is not easy.