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gmcelwain's avatar
gmcelwain
Aspirant
Dec 23, 2020

EAX15 Extender- Extending my 2.4GZ network but can't see the 5GZ network?

When settin up my Mesh extender it only recognized the 2.4GHz network and did not recognize the 5GHz network.  Does this product only extend one network at a time?

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Nope, it does both. 

    Does your router have 5ghz? what router is it? 

    how did you set it up? using wps or the installation assistant? 

    Thanks

    • gmcelwain's avatar
      gmcelwain
      Aspirant

      Yes my router supports 5GHZ

      The model is RAX45-100NAS (AX4300)

      I setup both my router and extender using the nighthawk app on my phone

    • gmcelwain's avatar
      gmcelwain
      Aspirant

      Yes my router supports 5GHZ

      The model is RAX45-100NAS (AX4300)

      I setup both my router and extender using the nighthawk app on my phone

      • plemans's avatar
        plemans
        Guru - Experienced User

        Are you using smart connect on the router? 

        And onewifi on the extender?