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Forum Discussion
whillwpg
Feb 01, 2022Aspirant
EAX15 kills wifi network
Connected using WPS to Telmex Arcadyan router mode n, speed tests 12mbs download. After 1 to 3 hours, speed drops to 0.25mbs download. Unplug and replug, network recovers back to 12mbs. Telmex suffers intermittent internet dropouts 2-5x per hour. EAX15 has latest firmware. Distance to router is only 3 meters through a concrete floor. Signal from router is -32 average with 20% noise. EAX15 was not changed from default confiuration for a range extender. Can anyone tll me what is going on?
My old TP-Link extender works fine but cuts speed in half.
9 Replies
- FURRYe38Guru - Experienced User
Netgear has set up a community forum specifically for the WiFi Extender products. Most of the people who watch that forum are more likely to have experience with WiFi Extender products. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/bd-p/home-wifi-range-extendersWould be helpful to know what the EAX is connected too and distance between the EAX and what it's connected too.
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you. - whillwpgAspirant
EAX15 is used by various devices including MacM1 (2), iPhones(3), Samsung Smart TV, WDTV Media Streamer, MQX Pro Android Media streamer.
- olympos1625NETGEAR Employee Retired
Hi whillwpg,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry to hear about your experience with the extender. We would like to endorse you to NETGEAR Level 2 support team for callback. Please provide the following information:
Name:
Email:
Phone:
Preferred schedule (at least 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team
- olympos1625NETGEAR Employee Retired