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Bwbakken's avatar
Bwbakken
Aspirant
Oct 19, 2022

Eax20 extender won’t work with frontier communications router

Anyone know why.  My linksys extender works but not netgears. 

6 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Where does it fail in the process? 

    Does not work doesn't tell us much. 

    Did you set it up using the push button WPS option? 
    If so, factory reset the extender  and set it up using the installation assistant.
    To factory reset, push and hold the reset button for 7-15 seconds while powered on. 
    Here's a video of how to use the assistant. 
    https://www.youtube.com/watch?v=yJVklshxBMk

    If its new, you can contact support for free. 

    To get a hold of support. Click on "MyNetgear" at the top.
    Register an account (or login) and then the device.
    From there you can start the support process. Keep in mind that its only free for the first 90 days.

    • Bwbakken's avatar
      Bwbakken
      Aspirant

      Netgear said the frontier modem didn’t have enough security so the extender wouldn’t connect?

      • plemans's avatar
        plemans
        Guru - Experienced User

        1. Most people don't actually contact netgear if they googled for a number. They get a scam site that sells firewalls/security. 

        2. What security is being used on the frontier router and what frontier router is it? 

        3. What happens when you attempt setup and what method of installing are you using?