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klockk's avatar
klockk
Aspirant
Nov 06, 2022

EAX80 - 2.4Ghz Radio Power non-existent

I have had an EAX80 for a while no, but it's been giving me issues for a while too. It seems to only be able to connect to my primary network on the 5Ghz band. The only time it will connect on the 2.4Ghz band is when it is sitting right next to my primary WiFi router (RAX120).. I've done extensive WiFi Analysis and there is definitely something not working on the 2.4Ghz band. Anybody know where the radio Power setting menu is? Certainly not where the manual indicates it is! Any hidden menus might help.....

It SAYS it is broadcasting on the 2.4Ghz band once it is up and connected (but only to the 5Ghz band!), but the signal is most of the time nowhere to be found unless I am right next to the extender.... and then it quickly disappears...

Anybody else have this issue? Makes me want to tear it apart and see if the antenna is disconnected or not..? Anybody tear one of these apart? I need the 2.4ghz band extended for all my Wyze cameras... 😉

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 07, 2022

    How are you scanning this? 

    Reason I ask is its a mesh extender. meaning it combines the 2.4ghz and 5ghz ssid into one ssid. Unless you disable that feature, standard built in scanners won't see it as a separate network

    • klockk's avatar
      klockk
      Aspirant
      Nov 07, 2022

      Using WiFi Analyzer on my phone, looking at the specific MAC address for the 2.4Ghz bandnon the extender vs my primary router... And yes, I do have my SSIDs separate for 2.4 vs  5Ghz bands... always have, as my 2.4Ghz network is congested (one of the reasons for the extender) and I wanna force devices that can support 5Ghz to the 5Ghz band to free up the 2.4Ghz Band..

      • plemans's avatar
        plemans
        Guru - Experienced User
        Nov 08, 2022

        Have you tried a factory reset and reinstall  using the installation assistant? 

        What firmware are you on? 

        What router are you connecting it to? 

        Do you have screen snips of what you're seeing?

  • RowanBevis's avatar
    RowanBevis
    Tutor
    Nov 15, 2022

    The radio may have gone downhill and many defects now, I feel with the modern situation like now they can directly listen to online radio right in their work car.