NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
rowller
Jul 29, 2023Aspirant
Ethernet Cable Preventing 2G Connection on AC1200 Dual Band WiFi Extender Model EX6120
I am trying to get my Netgear AC1200 WiFi extender model EX6120 to connect to my ethernet cable connection.
The extender shows and connects to both 5G and 2G and works just fine without having the ethernet cable connected to it.
Once I plug the ethernet cord in, the 2G network stops working, however, the 5G one works just fine.
I have a device that runs only on 2G which is why I need to enable it. Any idea on how to make it work?
12 Replies
- michaelkenwardGuru - Experienced User
rowller wrote:
I am trying to get my Netgear AC1200 WiFi extender model EX6120 to connect to my ethernet cable connection.
Can you explain that in a bit more detail?
What is this "ethernet cable connection"? Are you using the EX6120 in AP mode connected to a router? If so, which one?
You might get more help in the section where people talk about extenders.
- rowllerAspirant
Hi - yes. I am using the EX6120 in AP mode connected to Motorola MG7700 Modem WiFi Router Combo via Ethernet Cat 6 cable.
Steps I took:
- reset the EX6120 to factory settings
- attempted to set it up as an AP
- the next message I received was: "Access Denied, Description: You are not allowed to access the document you requested."
- plemansGuru - Experienced User
If you hardwire in the EX6120, it needs the setup on it re-ran and to be setup in access point mode.
did you do this?
- rowllerAspirant
Hi there, I did. The message I received when I selected to be connected as Access Point was:
"Access Denied
Description: You are not allowed to access the document you requested."
From there it doesn't let me make any other further changes.
- plemansGuru - Experienced User
what is giving you that error?
Did you follow this install guide (Factory reset it again)?
How do I install my NETGEAR WiFi range extender as an access point? | Answer | NETGEAR Support