My 2 Ghz band no longer works (connected no internet) I have tried to factory reset through the setup; AND STILL NOTHING - NOT sure what to do besides trash it an buy some other extender. Thanks,

Yes it truly worked before and I will look at downgrading firmware to a previous version. WISH ME LUCK! 😄

What firmware is on it? What router are you connecting it to? did you set it up using the wps push button method of setup?

Firmware: V1.0.0.96_1.0.62 Recently updatedIt is an xfinity router- I have set it up using the online setup (genie). I haven't used the WPS method ever. Thank you!

What xfinity router is it? Are you using any special characters or spaces in the ssid/password? If so, try removing them. You can also try using WPS. I'm a fan of the installation assistant but sometimes wps works well

Xfinity device Technicolor CGM4140COM | Model number: CGM4140COM it is black and a slanted top side with a WPS button (lower left) and a light in the lower right corner. No special characters in the SSID or password.... I did try to use the WPS option.... and it didn't seem to do anything different. Still no 2g band... Thank you for the suggestions and help....

EX 3700 extender 2 g band no longer working

14 Replies

plemans
Guru - Experienced User
Aug 22, 2022
What firmware is on it?

What router are you connecting it to?

did you set it up using the wps push button method of setup?
- mstith
  Tutor
  Aug 22, 2022
  Firmware: V1.0.0.96_1.0.62 Recently updated
  It is an xfinity router-
  I have set it up using the online setup (genie). I haven't used the WPS method ever.
  Thank you!
  - plemans
    Guru - Experienced User
    Aug 22, 2022
    What xfinity router is it?
    
    Are you using any special characters or spaces in the ssid/password? If so, try removing them.
    
    You can also try using WPS. I'm a fan of the installation assistant but sometimes wps works well

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EX 3700 extender 2 g band no longer working