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hkitcat's avatar
hkitcat
Follower
Oct 21, 2015

EX 6100 keeps losing connection. HELP - I am not that technical .........

Firstly, to let you know that my broadband connection is fine, as that was one of the first things I checked. Our provider is Sky. We do not have fibre optic and our speed is around 6 mb.

 

I would like to stress that up until yesterday my Netgear device has been working perfectly. But now, I am losing internet connection and have noticed the router and client arrow lights keep changing colour and turning on and off.

 

Connected to the device, I have got one ethernet cable which connects to a TP Link 5 port desktop switch, which has 2 ethernet cables going in.

 

These are connected to one iMac (running OSX Yosemite 10.10.5) and one HP Laptop, running Windows 10. I have just updated the device with the latest firmware, but still the same issue.

 

Please can you tell me how to rectify! I work from home, so this is a major problem for me. I am not technical, so when you reply, please can you use layman terms and instructions. :-)

 

Thanks a lot in advance!

Troubleshooting

1 Reply

  • nhann's avatar
    nhann
    NETGEAR Employee Retired
    Oct 22, 2015

    Hi hkitcat,

     

    Is this your current setup?

    Sky Router - - - (WiFi) - - - EX6100---(wire)---TP Link Switch---(two wires)----to both computers.

    It's possible that you may be experiencing interference from neighboring networks, please see the following to change your WiFi channel to one that is less crowded:

    http://help.sky.com/articles/speed-up-your-sky-broadband-by-changing-your-wireless-channel

     

    Can you please describe what colors are blinking on the EX6100 router and client LEDs?

    Can you also confirm that the EX6100 is running firmware version: 1.0.1.36?

    (When connected to the EX6100's network, open a web browser and login to mywifiext.net , user=admin, password=password)

     

    You can also perform a full factory reset on your Sky router and also on your EX6100 (**Please note this will reset all settings on your router/extender):

    • Router - While your router is switched on, press and hold a blunt pointed object (such as a pen) in the small reset button on the back until the test light blinks, then release the button. This will take approximately 10 seconds
    • EX6100 - Insert a paper clip into the Factory Reset hole and hold it until the Power LED blinks amber. Release the button. All the LEDs turn off for about 3 seconds.The Power LED lights solid amber for about 30 seconds.The Power LED lights solid green.The extender returns to its factory settings

    http://www.downloads.netgear.com/files/GDC/EX6100/EX6100_UM_11Apr2014.pdf