NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Thomlkk's avatar
Thomlkk
Aspirant
Jul 26, 2015

EX2700 Connection Issue

I've just bought the Netgear N300 WiFi Range Extender Model EX2700, but I am unable to connect it to my wireless network. If apply power to the device the Power Led turns green, then whenever I try to connect to my wireless network on the netgear genie smarts setup the device shuts itself down after about 20 seconds of connection to the device by wifi (NETGEAR_EXT)

how do I fix this?

Installation
Troubleshooting

4 Replies

  • rjbones's avatar
    rjbones
    Guide
    Jul 26, 2015

    Try to do factory reset on the device . If issue persists, the unit maybe faulty. You may contact the reseller for replacement or contact NETGEAR tech support via email, chat or phone for further assistance.

    • Thomlkk's avatar
      Thomlkk
      Aspirant
      Jul 26, 2015

      I've reset the device but nothing has changed it still shuts itself down..

      • Thomlkk's avatar
        Thomlkk
        Aspirant
        Jul 26, 2015

        Problem solved, I'm getting a new one. 
        Thanks for your help btw.

  • rlau1980's avatar
    rlau1980
    Aspirant
    Jan 17, 2016

    Netgear tech support walked me through this.  First they asked me to do a rather odd factory reset process.  They asked me to hold a paperclip in the reset hole for 2 mins, all the while plugging and unplugging the extender 15 times.  The tech support person then told me that my free tech support services had expired and that I would have to purchase a new service package to continue.  After a few minutes of hemming and hawing about the price of the service being more than the cost of a new extender, he gave me a bit of a hint, saying that it might be my security protocol and that WPA2-PSK (TKIP) might be causing the problem, but after refusing to purchase the plan, that was all he could help me with.  I gleened from that comment that I should change my security protocol from TKIP to WPA2-PSK (AES).  That seemed to fix the problem.  I have a feeling it had more to do with the latter process than the former.  I wonder if they'll allow this post to stay up since they seem to be more interested in selling service plans that helping customers.  We'll see....