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Forum Discussion
EX3700 5 GHz no connection
Hello, I've bought the EX3700 and installed it via the URL http://www.mywifiext.com After finishing the installation I noticed the 5GHz shows "No connection" on the 'status' tab, as seen below (...
When you did the setup of the extender did you have it in the same room as the router? You may want to try that and then move the extender to its location.
DarrenM
Well, no, not really. It wasn't the same room, but the router was only 4 meters away, in another room. The signal strenght was 4 or sometimes even 5 of the 5 bars.
Eventually I was able to connect to the 5GHz band of the extender but unable to get an IP. Therefore it looks like a routing problem or DHCP problem of the extender. The 2,4GHz works fine and out-of-the-box, but I didn't get the 5GHz working. I contacted the seller and I'm getting a new extender today, to see if it is perhaps a hardware problem.
After some contact with Netgear support, the conclusion is as follows. The router can only extend one of the two bands. You can, for example, only connect the extender to the 5GHz band of the router and extend this on 2.4GHz and 5GHz. It is not possible to connect to both 2.4GHz and 5GHz and extend both bands.
I've created a image to illustrate this. There are 4 possibilities, where the green color means it has a connection and red means it doesn't have a connection.
I am confused.
Ex3700 basic setting is allowed to connect 2.4GHz and 5GHz at the same time with reduced speed. My currect EX3700 does not extend 2.4GHz anymore. Something wrong in my environmrnt ot the extender is defative(Only a little bit over half year). It used to work fine in both bands.