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JasonSJ's avatar
JasonSJ
Aspirant
Jun 07, 2024

EX3700 connect to T-Mobile TMO-G4AR router issues

Hoping for help. I have a new internet provider (T-Mobile), using the T-MOBILE-G4AR router/wifi and I seem unable to connect my Netgear EX3700 to use as a range extender. I can get into the EX3700, I see my networks enter the WiFi passwords and get a “ The Extender was not able to connect to your existing network.” notification. I have tried several times and have done factory reset of the EX3700 a couple of times all with the same end result.
Troubleshooting

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  • plemans's avatar
    plemans
    Guru - Experienced User
    Jun 08, 2024

    Are you using the installation assistant through the browser? 

    that's about the only way I've found it works with the tmobile gateways

    • JasonSJ's avatar
      JasonSJ
      Aspirant
      Jun 08, 2024

      Hello, Yes, with the lack of a WPS button on the TMO-G4AP router I believe that is the only option. I have tried many times, I seem to be able to set everything up with no issue. I have updated the Netgear EX3700 to the latest version. But I can not get the EX3700 to connect to the TMO-G4AR, see screenshots below. Any advise on what might be the cause?