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DaceCaldwell's avatar
DaceCaldwell
Tutor
Aug 24, 2019

EX3700 Failing to connect to router

Hi there,
I just bought a range extender and it is not connecting to my router. It finds the network no problem, it is definitely in range (right next to it), password is correct, but does not connect. This is using the web browser set up. I also tried using the WPS button setup but no luck there either. The troubleshooting documents and FAQs I could find all just said "probably not in range" but that is definitely not the issue.

Any help would be appreciated!

Cheers
Dace

6 Replies

    • DaceCaldwell's avatar
      DaceCaldwell
      Tutor
      Sep 02, 2019

      Hi Christian - thanks for the quick response and sorry for my delay (I've been away).

      I just re-tried and got the same result. I checked the extender and the lights for Power and Device were both solid green while the other lights were all off / blank.

      Does that tell me I should do anything in particular? I don't understand why it can't connect to the router if the signal is "100%" and the password is definitely right?

       

      Cheers

      Dace

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Sep 03, 2019

        Hello Dace - Thanks for getting back. Please try a factory reset on the extender by pressing down on the reset button for 15+ seconds and go through the setup instructions again. This has helped other users resolve the issue. 


        ~Christian