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Forum Discussion

soundcrossing's avatar
soundcrossing
Follower
Nov 03, 2016

EX3800 Unable to Connect a Device to 5G

 

  • Hardware Version: EX3800
  • Firmware Version: V1.0.0.58_1.0.38

Went through WPS setup and manual setup.  Haven't gone through setup while hardwired.  2.4g works fine.  5g shows connected between Router and EX3800 but I cannot connect a 5g capable device to the EX3800.  I have great signal between the router and extender and the extender and the end user devices.  Has anybody run into this problem and have a solution?

5G
EX3800
Troubleshooting

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Nov 09, 2016

    Hello soundcrossing 


    I would try to factory reset and do the setup again you may want to try the wired setup.

     

    DarrenM