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wwcole1's avatar
wwcole1
Aspirant
Sep 06, 2018

EX3920 - Connected, no internet

Hello everyone,

I purchased my AC750 last week. I have set it up as per the instructions say, setting up my iPhone X, Roku TV, and my Lenovo laptop. Both my TV and laptop work perfectly and I have no troubles there, but for some reason it will not work with my phone. I can connect to the 5GEXT and it will tell me that I have internet, but all of the apps I go on it tells me “no internet connection”. I have no clue what is wrong and it really has been frustrating me. So, if anyone could help me out I would be extremely grateful.

Troubleshooting

4 Replies

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Sep 07, 2018

    Is either the laptop and TV using 5GEXT?

     

    Can you connect the phone using 2.4 ghz? 

    • wwcole1's avatar
      wwcole1
      Aspirant
      Sep 07, 2018
      I can connect to the 2.4G, but it is the same as the 5G. Both my TV and laptop are also on the 5G.
      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Sep 08, 2018

        Ok.  So the issue is with the iphone specifically and not the network.

         

        I've seen a couple of other posts where folks have struggled with iOS.  Unfortunately I haven't seen a good resolution - hopefully someone here who's solved this problem will chime in.