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ajmandi's avatar
ajmandi
Aspirant
Jan 29, 2015

EX6100 cannot connect to my router's 5GHz frequency

Hello,

I just got a Huawei E5186 4G LTE router from Europe, and I tried to get my EX6100 (bought from the US) to connect to my router's 2.4GHz and 5GHz frequencies. It's able to connect to the 2.4GHz frequency just fine, but doesn't seem to be able to connect to the 5GHz frequency.

Now I know that since I bought the devices from two different regions, not all of the 5GHz channels are supported by the two devices, which is why I tried setting up my router's 5GHz frequency on channels 36, 40, 44 and 48, which are all the channels supported by both devices. The EX6100 is able to see my router's 5GHz SSID during setup, and I'm able to finish the setup wizard fine, but when I look at the Status page afterwards, it shows that the EX6100 is not connected to my router's 5GHz. No matter how many times I try to reconnect to the 5GHz frequency, it just won't work.

I tried to restore the extender to factory settings multiple times, but nothing seems to work. Both my router and extender won't allow me to change the region (tried this so that I may be able to find more common channels).

How can I resolve this problem?

Thanks in advance,
AJ
AC750
EX6100

10 Replies

  • TFD-Bel's avatar
    TFD-Bel
    Aspirant
    Oct 20, 2015

    Hello,

     

    Just upgraded my EX6100 extender with latest firmware EX6100-V1.0.1.36_1.0.114_07311820

    and noticed same problem. This explains my poor wifi performance while copying files.

     

    I tested lot of things to isolate the problem..

     

    With my WIFI dongle (Cisco-Linksys AE6000 usb dongle) on my Win7 X64 Laptop,

    I can connect to my home router to 2Ghz or 5Ghz WIFI Lans like a charm.

    From my router, I also notice laptop device thru 2Ghz or 25hz channel connection. OK.

     

    When I connect to the EX6100 extended WIFI networks, althrough my laptop does connect

    to 2Ghz or 5Ghz extended network, I notice from the new console sw that EX6100

    is only connected to router thru 2Ghz channel.

    From my router, I also notice same single channel connection on 2Ghz channel.

     

    I also tryed to reset factory settings and reconfigured the EX6100. During setup, it claims

    that EX6100 cannot connect to "source" 5Ghz network (using WPA2 Key)...

    Setting up EX6100 to only use 5Ghz router network, I cannot join internet.

     

    (I am sure about WPA2 Keys I filled in in both router or EX6100 or laptop wifi dongle)

     

    Even in Access point mode, I cannot connect EX6100 to my router thru 5Ghz channel.

    Via 2Ghz, it's ok.

     

    Firmware bug ???

     

    ??? Any idea ???

     

    Thanks

     

    Thierry from Belgium

     

    • nhann's avatar
      nhann
      NETGEAR Employee Retired
      Oct 21, 2015

      Hi TFD-Bel,

       

      Can you please try setting the different security options on your router and EX6100?

      Please also try placing the EX6100 in the same room as the router.

       

      Which channels are you using on the 5ghz band? Please try the different channels (36 + 40 + 44 + 48)

      • TFD-Bel's avatar
        TFD-Bel
        Aspirant
        Oct 28, 2015

        Hello,

         

        I finally succeeded connecting the EX6100 to my router's 5Ghz,

        not changing channel but by turning on SSID 5GHZ Broadcast from the router.

         

        What I still do not understand is why the Netgear EX61000 does connect

        like a charm to my router's 2GHz wifi with SSID Broadcast turned on or off

        and does not to router's 5GHz when SSID is not broadcasted... Turning

        router's 5GHz SSID Broadcast on, Netgear EX6100 does connect.

         

        I do not use WPS, nor from laptop/smartphone connecting to Netgear EX6100

        and router's 2Ghz and 5GHz have WPS Disabled.

         

        Any Clue ?

         

        Thanks !

         

        TH