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Forum Discussion
InternetIssues
Aug 08, 2014Follower
EX6100 Cannot connect to the internet - help please
Hi, I just purchased the EX6100 in order to extend my wireless network signal - my router signal is not strong enough in my basement to access the internet down there. I went through the setup an...
cicero
Aug 15, 2015Initiate
I'm having the same problem. The extender has worked fine for 1 month, but now it suddenly stop working. I can connect to it, but cannot connect to the internet. I've already did the hard reset and installed it again, but it doesn't work. Thank you
nhann
Aug 19, 2015NETGEAR Employee Retired
Hi cicero,
Can you please confirm which router you are using with the EX6100?
Please try updating the router and resetting the router to factory default.
Is the EX6100 updated to latest firmware? http://kb.netgear.com/app/answers/detail/a_id/24862/~/ex6100-firmware-version-1.0.0.28
Regards,
NhanN