EX6100 connects to Network, but not to Internet

Question

I was able to connect my EX6100 to my 'remote' computer that had&nbsp;Windows 8.1, for long enough to download Windows 10. After installing Windows 10, I can connect the computer to my network, but get no internet connection. &nbsp;I have updated the EX6100 with the latest firmware, and rebooted it. I can open the EX6100 setup page (which confirms I am connected to the network) and have tried re-installing via the setup wizard, and via the WPS. &nbsp;But still no internet? &nbsp;Any idea why? Thanks

CornishDave · Answer

Scott&nbsp;If you look at various forums the ability to connect to the internet is a known fault with W10. I had this problem with my HP Pavilion Desktop and had to revert to W8.1, which was not easy, HP provided assistance, Microsoft were useless! I had to go back to factory settings in the end which took several hours of my time but I have had no issues since reverting. Nothing to do with your EX 6100 I suspect, I have one that is working fine on 8.1. I keep getting messages from Microsoft telling me I can upgrade to W10 immediately, I have no intention of doing so!&nbsp;Dave

nhann · Answer

Hi scottzxc,
&nbsp;
Are you able to connect to the EX6100 with any other device/computer?
If the extender network was working when you had Windows 8.1, but not after Windows 10, it's possible that the computer needs to update/reinstall its wireless and network drivers.

scottzxc · Answer

Thanks for your reply.&nbsp;Normally I can&nbsp;connect to the internet on my tablet via the EX6100. &nbsp;But not today for some reason tho I can open mywifiext on the tablet, so it is making some connection. Mywifiext status says I have a strong connection.&nbsp;All lights are green on the EX6100.&nbsp;My 'remote' desktop computer's internet connection&nbsp;diagnostic gave me a message "network protocols are missing on this computer".&nbsp;Since I downloaded Win 10 as an update, I have no disk. Can Windows 10 reinstall the drivers w/o an internet connection, or do I need to download them to a USB drive for the desktop to update/reinstall?&nbsp;ThanksScott

nhann · Answer

Hi scottzxc,
&nbsp;
Please visit your computer's manufacturer website and search by your computer model.The products support page should have a list of available drivers based on operating system.
&nbsp;
Or you can go to Windows 10 Device Manager and uninstall/update new drivershttp://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

scottzxc · Answer

This is just too frustrating. &nbsp;Now I can't get the EX6100 to connect to the internet via my (android) tablet. &nbsp;It worked before. Using the tablet for setup, &nbsp;I've tried an EX6100 reset, then WPS connection (no luck), then&nbsp;a reset and and the Netgear genie Smart SETup (no luck). &nbsp;In both case my tablet seems to connect, I get four green lights, but NO internet!!!&nbsp; &nbsp; No internet problem connecting my tablet to the modem wireless.&nbsp;RE W10, Dell has no W10 drivers for my 'remote' computer. &nbsp; I haven't tried finding and deleting the existing drivers as someone suggested .. I'm worried they'll be gone for good (with no internet to reload them. &nbsp;(Ha, how sad.., one option in MS instructions on solving no internet connection says search internet for best driver).&nbsp;Surely, after all this time there can't be a widespread&nbsp;W10 intenet connection problem??!! &nbsp;(and just after I wiped the MS spit from my eyes for 8.0 and 8.1). &nbsp;Is that with wireless, or with ethernet as well?. &nbsp;I was debating moving my whole remote computer next to my wired &nbsp;computer so I could connect the W10 computer to the net with an ethernet connection - a lot of work if it won't work!!

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EX6100 connects to Network, but not to Internet

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