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afmarsh's avatar
afmarsh
Guide
Sep 18, 2020
Solved

EX6100v2 will not connect to router

After reading back in this forum I see a lot of people having the same issue as I am for quite some time, with no resolution (I did reply to one from the other day). 

My EX6100v2 has been working fine for the past 13 months. Two days ago the router LED went blank. I tried everything to get it back to life - factory reset(s), setup with WPS, Installation assistant and Nighthawk app with no luck. The extender sees the router, sets up the two EXT networks, but never gets an internet connection.

 

i have a FIOS Quantum Gateway Router - also 13 months old. Planned obsolescence? Hope not.

  • jasonmc100's avatar
    jasonmc100
    Sep 20, 2020

    afmarsh 

     

    I managed to solve my issue. I was also experiencing connectivity issues with select other devices which were all previously on the netowrk without issue. I ran across this in the Fios community and it worked. After making these changes, all devices including my EX6100v2 connected almost immediately after the updates went through. Appoligies for not giving credit to the user who posted the solution in the Fios community.


    "...see if disabling SON helps by logging into router at myfiosgateway.com and go to Wireless Settings/Advanced Security Settings/ Other Advanced Wireless Options/Self-Organizing Network Enabled and set to Off"

7 Replies

  • afmarsh's avatar
    afmarsh
    Guide
    Sep 18, 2020

    Dang I just realized the unit was bought in April this year. Is this a warranty issue maybe then??

    • afmarsh's avatar
      afmarsh
      Guide
      Sep 18, 2020

      They're sending me a replacement. Something tells me there's problems with this model they're aware of...

  • jasonmc100's avatar
    jasonmc100
    Initiate
    Sep 19, 2020

    I'm having the same issues...just researching the boards but have done all the same troubleshooting. Just stopped working on 9/14 or 9/15. Also using Fios gateway with the EX6100v2.

    • afmarsh's avatar
      afmarsh
      Guide
      Sep 20, 2020

      hmmmm that's when mine went down too. Weird.

      I'll know soon if mine was defective, they're replacing it since it's under a year old. Will update here.

       

       

  • jasonmc100's avatar
    jasonmc100
    Initiate
    Sep 20, 2020

    afmarsh 

     

    I managed to solve my issue. I was also experiencing connectivity issues with select other devices which were all previously on the netowrk without issue. I ran across this in the Fios community and it worked. After making these changes, all devices including my EX6100v2 connected almost immediately after the updates went through. Appoligies for not giving credit to the user who posted the solution in the Fios community.


    "...see if disabling SON helps by logging into router at myfiosgateway.com and go to Wireless Settings/Advanced Security Settings/ Other Advanced Wireless Options/Self-Organizing Network Enabled and set to Off"