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greengiraffe_7's avatar
greengiraffe_7
Aspirant
Mar 17, 2026

EX6120 & AT&T Fiber Connection Issues

I'm similar connection issues as others with my EX6120 after I switched to an AT&T Fiber router. I follow all the instructions, it connects, I connect the various devices then after a certain amount of inactivity, it disconnects. I start the process all over again, it works then disconnects - this doesn't seem right, so should I reach out to AT&T or Negear?

3 Replies

  • greengiraffe_7's avatar
    greengiraffe_7
    Aspirant
    Mar 17, 2026

    I'm having the same issues with my EX6120 after I switched to an AT&T Fiber router. I follow all the instructions, it connects, I connect the various devices then after a certain amount of inactivity, it disconnects. I start the process all over again, it works then disconnects - this doesn't seem right, so should I reach out to AT&T or Negear?

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Mar 17, 2026
    greengiraffe_7 wrote:

    after a certain amount of inactivity

    Please explain what this means.

    • greengiraffe_7's avatar
      greengiraffe_7
      Aspirant
      Mar 17, 2026

      Ok, I have my extender plugged in behind me in my office, so I've connected my HP that never leaves to it. The AT&T router is in the room next door about 15-18' away. After a period of time, if I put the computer to sleep or shut down, when I go back to start working on the laptop, the "device link LED" is not on, but the "router link LED" light is but my network doesn't show connected. Same thing happens when I try to connect my bedroom TV to the extender. I'm typing in my password every time, but network always recognizes the router and will connect.