Forum Discussion
RevEarl
Dec 03, 2017Aspirant
EX6120 security update
Can't get Netgear to connect to this extender. It's been up and running for years, but when I try to do security update by several diff means, I can't get Netgear to acknowledge that it's there.
router isn't Netgear, it's PACE.
OK, figured out how to log onto router. discovered why extender was invisible - it had a diff IP Address. Thanks for your help. Pls, pls add instructions to process for extenders.
10 Replies
- DarrenMSr. NETGEAR Moderator
Can you give some more detail on the issue you are having?
DarrenM
- RevEarlAspirant
Thanks for getting back to me.
There was a link in the security alert. When I clicked upon it, I was advised that there was no Netgear product on my network. I then tried downloading the firmware, but once again could not communicate with the Netgear product.
This is very strange because the product is working and I get a Wi-Fi signal from at that I can use.
- DarrenMSr. NETGEAR Moderator
I suggest directly logging into the extender via www.mywifiext.net and then checking the firmware from there I would not do it from a email link.
DarrenM