Forum Discussion

RevEarl's avatar
RevEarl
Aspirant
Dec 03, 2017
Solved

EX6120 security update

Can't get Netgear to connect to this extender. It's been up and running for years, but when I try to do security update by several diff means, I can't get Netgear to acknowledge that it's there.

  • router isn't Netgear, it's PACE.

    OK, figured out how to log onto router. discovered why extender was invisible - it had a diff IP Address. Thanks for your help. Pls, pls add instructions to process for extenders.

10 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Can you give some more detail on the issue you are having?

     

    DarrenM

    • RevEarl's avatar
      RevEarl
      Aspirant

      Thanks for getting back to me.

       

      There was a link in the security alert. When I clicked upon it, I was advised that there was no Netgear product on my network. I then tried downloading the firmware, but once again could not communicate with the Netgear product.

       

      This is very strange because the product is working and I get a Wi-Fi signal from at that I can use.

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator

        I suggest directly logging into the extender via www.mywifiext.net and then checking the firmware from there I would not do it from a email link.

         

        DarrenM