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Gasconman's avatar
Gasconman
Aspirant
Nov 18, 2015

EX6200 Extender, Android reports "Connected but no internet connection"

I have just bought an EX6200 Extender and a AC785 SIM card router (which now has a 4G SIM inserted). The initial setup was perfect and I was able to access the EX6200 from all devices in the house. But after two days, for no apparent reason, my Android phone (Nexus 5 running Andoid 6 Marshmallow) could not get past "Obtaining IP address". However, my PC was able to connect properly with no problem

 

I reset the AC785 to factory default, reset the EX6200 to factory default and ran the 'Genie' smart setup again using a LAN connection, exactly as I did originally. Whereas the first time I set it up, I had both 2.4G and 5G showing as options on the EX6200, this time only 5G was available. Nevertheless I continued the setup procedure through to conclusion.

 

Now, although I can connect from my PC and my wife's Samsung tablet (Android) my phone is showing as "Connected but no internet access"

 

I can see no reason for this and am absolutely stumped

 

Has anyone any ideas as to why this might be?

 

Thanks in advance

 

Troubleshooting

5 Replies

  • nhann's avatar
    nhann
    NETGEAR Employee Retired
    Nov 19, 2015

    Hi Gasconman,

     

    Can you please confirm which firmware version you are running on the EX6200?

    If it is v1.0.3.68_1.1.104 , please flash a previous version such as 1.0.1.60_1.1.98

    http://downloadcenter.netgear.com/en/product/EX6200#searchResults

     

    Download the firmware, unzip the chk file with software like WinRAR,

    then upload it to your EX6200 by visiting mywifiext.net (when connected to your EX6200 network)

    • Gasconman's avatar
      Gasconman
      Aspirant
      Nov 19, 2015

      Thanks for the reply but, having completely lost faith in the thing, I decided to take advantage of Amazon's returns policy and I sent it back today. In its place I've ordered the Netgear cradle for the Hotspot and I'll run an ethernet cable from that to a wireless access point. I'm sure that will be a better solution all round.

       

      PS

      I did update the firmware when prompted whilst I was installing it.

    • DoNotCallMe's avatar
      DoNotCallMe
      Initiate
      Apr 20, 2016

      You do realise that is not a solution? I am sorry, but that is far from satisfactory. Rolling back the firmware may get their devices connected, but it will also remove all those quaint little bugfixes that your people created in this patch. The firmware version in question has some very serious transmission issues and slows down the user's connection; this little issue has been neglectfully overlooked and not even mentioned. If your people have not determined the cause of the problems with the newest firmware, then say so, and if possible, give some indication towards how long we will wait for said fixes. Even so, wouldn't it have been found by now?

      • DoNotCallMe's avatar
        DoNotCallMe
        Initiate
        Apr 20, 2016

        So, it took me an hour or so to figure out what the problem was... Long story short, Android devices are not compatible with the new encryption algorithm (or whatever those developers did to it).

         

        Workaround? Disable Encryption.

         

        Solution?

  • Soonerce's avatar
    Soonerce
    Aspirant
    Apr 23, 2016
    Ugh, what a mess. I've spent hours resetting to defaults on both my router and the ex6200, changing firmwares, etc. to no avail. My Samsung Note 4 still constantly drops connection. Glad to hear you figured out it was an encryption problem, hopefully they will patch it soon.