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Stewart3849's avatar
Stewart3849
Follower
Oct 10, 2026

EX6410v2 no internet

I have connected my EX6410v2 extender to my new Sky hub. I performed factory reset and connected to The Sky hub using WPS. I position the extender where its needed and it connects fine with all 4 lights showing green. However when I try to connect to it I get a message ' Connected with no internet'. I have tried repeating the factory reset etc but I get the same result. Any help appreciated. Regards, Stewart.

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2 Replies

  • FrumpyGrandpa's avatar
    FrumpyGrandpa
    Apprentice
    Oct 10, 2026

    Start by looking at the management of the Sky hub.  How does it describe

    • The EX6410v2 device?
    • The device that is connected to the EX6410v2?
    • StephenB's avatar
      StephenB
      Guru - Experienced User
      Oct 10, 2026
      Stewart3849 wrote:

      I have connected my EX6410v2 extender to my new Sky hub. I performed factory reset and connected to The Sky hub using WPS. I position the extender where its needed and it connects fine with all 4 lights showing green. However when I try to connect to it I get a message ' Connected with no internet'.

      Is the router using MAC address controls?