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tristiano124's avatar
tristiano124
Aspirant
Nov 07, 2018

EX7000 (AC1600) Not working properly. Keeps disconnecting and reconnecting

My Netgear EX7000 (AC1600) was working perfectly this morning (November 6, 2018), and all of a sudden stopped working in the early afternoon. I called Netgear customer service, and the guy on the other end of the phone, I think his name was Adam, said it was a problem with my IP address and it would cost $150 to fix. I'm not paying $150 for some guy to mess around with my network, I don't know what is going on, not to mention it's not worth $150. I digress, I used Windows troubleshooter and that managed to fix the problem for a little while, but now my computer keeps switching from a good connection, to limited, and no connection at all. Please help, I need my internet for work and this is unacceptable. Thank you.

Troubleshooting

5 Replies

  • tristiano124's avatar
    tristiano124
    Aspirant
    Nov 07, 2018

    Side note- All the LED's on the router are lit up as usual, but the 5Ghz one. My PC is connected to ethernet port 1, that is green, the 5Ghz wifi symbol is red, but it also turns orange, the 2.4Ghz LED is green, and the NETGEAR LED is white. Thanks again.

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 07, 2018

    Hi tristiano124,

     

    Welcome to the community!

     

    1. Have you tried bringing the extender closer to the router?

    2. What is the firmware version of the extender?

    3. Does the issue persist with your other devices that connect to the extender?

     

    Regards,

     

    Dexter

    Community Team

    • tristiano124's avatar
      tristiano124
      Aspirant
      Nov 08, 2018

      DexterJB thanks for your reply. Unfortunately, I can't move the extender closer to the router, as my main desktop PC is connected to it via an ethernet cable. Secondly, and sorry if I didn't mention this in my initial post, but I can connect devices to the extenter's 2.4Ghz signal, but I get a limited connection. Also, I'm not sure what firmware version the extender is running, and I don't know how to check, but if an update would get me back up and running that would be awesome.

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Nov 08, 2018
        tristiano124 wrote:

        Also, I'm not sure what firmware version the extender is running, and I don't know how to check,

        Browse to mywifiext.net from a device connected to the extender network.

         

        Let us know the firmware version - but I don't recommend updating it to the current firmware.  There are lots of issues reported with 1.0.1.78.  If you are running something older than 1.0.0.66, then you could try updating it to that.