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Forum Discussion
EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Hi All im hopelessly frustrated with my EX7000 AC1900 Access Point
Set up as an Access Point (Your access point is up and running)
It works on both 2.4 and 5ghz for a few hours before it disconn...
Hi Eric_Cartman,
Welcome to the community!
1. What is the firmware version of the extender?
2. To confirm, the extender is wired to the router and setup in access point mode, correct?
3. Have you tried changing the cable that connects the router to the extender or switch to a different port on the router/extnder?
4. When you say "resetting", do you mean pressing the reset button to do a factory reset or just powering down the device?
Regards,
Dexter
Community Team
1. What is the firmware version of the extender? Most up to date.. I check each day there was an update yesterday i Loaded
- Hardware Version EX7000
- Firmware Version V1.0.0.66_1.0.126
2. To confirm, the extender is wired to the router and setup in access point mode, correct? correct wire from Nighthawk X6 AC3200 via switch to EX7000 access Point
3. Have you tried changing the cable that connects the router to the extender or switch to a different port on the router/extnder? Not yet but I can ! Ill try that tommorrow i just put the ehternet into the top cable empty port from the switch .
4. When you say "resetting", do you mean pressing the reset button to do a factory reset or just powering down the device? Just powering down the device... it works amazing well for a few hours after a power cycle
Hi Eric_Cartman,
Thank you for the update. Please keep us posted if you have tried swapping the cables and/or ports as well as the factory reset.
Regards,
Dexter
Community Team
Cheers Dexter
So I swapped the Ethent cable i Had going into the EX7000 Access Point from Port 1 to Port 5
Strange enough it went from glitching every 2 or 3 hours to nearly 8 hours without a problem. It just started doing the same thing today so i restarted it and if starts to knock devices off ill do a full factory reset thanks for advice
So today .... 3 Android Phones connect perfectly to EX7000 AP and Laptop also...
AP wont work on just 1 device (Failed to Obtain IP Address)
Time for Factory default settings. ill let yous guys know how i get on
Hi Eric_Cartman,
Thank you for all the updates. Is there a way you can remove the switch from the equation and connect the extender in AP mode directly to the router?
Regards,
Dexter
Community Team
- Hi Dexter. It's a bit of work but I am happy to do anything to get to bottom of problem.
I also have an ex7000 in extender mode. Which gives the similar symptoms. Before i do the wired direct Would there be also any merit in swapping both ex7000s over and and reprogramming them to see if the other extender after it turns to AP does the same on the same Ethernet cable ?
