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Forum Discussion
EX7000 AC1900 Access Point (Failed to Obtain IP Address)
Hi All im hopelessly frustrated with my EX7000 AC1900 Access Point
Set up as an Access Point (Your access point is up and running)
It works on both 2.4 and 5ghz for a few hours before it disconn...
Hi Eric_Cartman,
Welcome to the community!
1. What is the firmware version of the extender?
2. To confirm, the extender is wired to the router and setup in access point mode, correct?
3. Have you tried changing the cable that connects the router to the extender or switch to a different port on the router/extnder?
4. When you say "resetting", do you mean pressing the reset button to do a factory reset or just powering down the device?
Regards,
Dexter
Community Team
Hi Eric_Cartman,
Thank you for the update. Please keep us posted if you have tried swapping the cables and/or ports as well as the factory reset.
Regards,
Dexter
Community Team
Cheers Dexter
So I swapped the Ethent cable i Had going into the EX7000 Access Point from Port 1 to Port 5
Strange enough it went from glitching every 2 or 3 hours to nearly 8 hours without a problem. It just started doing the same thing today so i restarted it and if starts to knock devices off ill do a full factory reset thanks for advice
So today .... 3 Android Phones connect perfectly to EX7000 AP and Laptop also...
AP wont work on just 1 device (Failed to Obtain IP Address)
Time for Factory default settings. ill let yous guys know how i get on
So I did a factory reset of me EX7000 AP with latest firmware uploaded and also I updated my second EX7000 Range Extender in the back of house to the latest firmware which i had not done. I wonder could one EX7000 AP with its updated fireware could of caused conflict with an EX7000 in range extender mode on the older fireware?
So far the X6 Ac3200 and both EX7000's are working quite stable. Will check back in a few hours with uodate!
Hi Eric_Cartman,
Thank you for all the updates. Is there a way you can remove the switch from the equation and connect the extender in AP mode directly to the router?
Regards,
Dexter
Community Team
- Hi Dexter. It's a bit of work but I am happy to do anything to get to bottom of problem.
I also have an ex7000 in extender mode. Which gives the similar symptoms. Before i do the wired direct Would there be also any merit in swapping both ex7000s over and and reprogramming them to see if the other extender after it turns to AP does the same on the same Ethernet cable ?- Download speed from ex7000 ACCESS point
Via 5ghz is all ways around
Download 260 MBPS
Upload 36.6 MBPS
Hi Eric_Cartman,
Yes, swapping the two extenders with varying configurations will also help in drilling down on the issue.
Regards,
Dexter
Community Team
- All Ready on it dexter
