Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connection. However, it passes internet traffic just fine to it's wired and wireless clients. I've done a factory reset, gave it a static IP/DNS address, everything I can think of and it stll tells me that I have no internet connection to the AP. I've shut off the USB side as well, same problem. Fast Lane is not enabled. The log on my router isnt showing any errors and I've rebooted the entire network stack a couple of times in the proper sequence. I've tried going back to an older version of the firmware - same problem. Everything I do, same problem. Sometmes AP don't get their own IP address, and that's fine - but this looks like a DNS problem to me. But then why is flagging it as an error and why would it start now when it's been working like a champ for over the past year and 1/2. I wouldnt care if it doesnt have it's own IP address, but I'm having a problem getting a wifi signal sync'd up via WPS to a tivo adapter - it's not connecing to the internet. It was working until this Saturday when I switched out the TiVO. I can't fix that problem until I know what to do about this. Any suggestions - what am I missing? Thanks.

There is a known issue with the no internet connect errors on the EX7000 a fix is coming in the next firmware update. DarrenM

I configured my R8000 under advanced setup IPv6 set 6 to 4 Tunnel and yes, the EX7000 can now see the internet - no more error message, no reboot required instantly worked. My ISP does not support IPv6 so regardless of this working Netgear especially for the UK need to still set IPv4 as the default! Netgear we have found the answer to your problem now can you fix this please. I must be honest though I am still not happy with the call home feature anyway and we should have an option to turn this off. If not this extender is going to end up on eBay in the next few weeks. Well done to everyone involved if you have a support call outstanding then need to point them to these posts.

Thank you everyone and Netgear should pay you for your time :-)

Hi all,I had finally got a reply from Netgear and they will be providing a fix very soon.I guessed it was a good effort made by so many contributors to make it known to them on the annoyance of the problem that has caused so much inconvenience to many device owners.At least now that I do appreciate that they took my case seriously and made progress in their findings and fixes.I will update again once I get the issue fixed by them.

i dont care about the 30 day thing, under consumer law in Australia you get one year at the very minimum and usually its 2 regardless of what the manufacturer wants to say. The only reason i am not pushing this issue is that for me everything works but out of principle i'll never buy netgear again. The lack of support is amazing.

EX7000 no internet connection | NETGEAR Communities

136 Replies

Augello
Tutor
Oct 30, 2017
My unit is new and has same issue. Works OK but STATUS page says 'not connected to internet'. After reading the previous comments it's clear that this fabulious device was programed to test internet connectivity by pinging netgear.com which will not respond to PING so the device says "no internet'. Now that's just a guess on my part since i'm not taking the effort to setup a sniffer. Why programmers hard code basic things like a ping address is beyond me. If you want to test the internet then ping the default gateway and give a success or failure on that and say 'Gateway found' if you don't have internet then check the Gateway. So my unit has a STATUS of X Not connected to the Internet when in fact it is connected to the Internet and I wasted 2 hours of my valuable time troubleshooting Netgears mistake. Good hardware; poor programming; horrible support. My own fault for not buying another brand.
DrCharlesForbin wrote:
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connection. However, it passes internet traffic just fine to it's wired and wireless clients. I've done a factory reset, gave it a static IP/DNS address, everything I can think of and it stll tells me that I have no internet connection to the AP. I've shut off the USB side as well, same problem. Fast Lane is not enabled. The log on my router isnt showing any errors and I've rebooted the entire network stack a couple of times in the proper sequence. I've tried going back to an older version of the firmware - same problem. Everything I do, same problem. Sometmes AP don't get their own IP address, and that's fine - but this looks like a DNS problem to me. But then why is flagging it as an error and why would it start now when it's been working like a champ for over the past year and 1/2. I wouldnt care if it doesnt have it's own IP address, but I'm having a problem getting a wifi signal sync'd up via WPS to a tivo adapter - it's not connecing to the internet. It was working until this Saturday when I switched out the TiVO. I can't fix that problem until I know what to do about this. Any suggestions - what am I missing? Thanks.
- DrCharlesForbin
  Apprentice
  Oct 30, 2017
  Yep. It’s strictly cosmetic. I expected them to have the supressed in later firmware revs. No more consumer network hardware for me, just because the support is horrible. Maybe I’m paying for it with commercial hardware but it actually works. I’m going to taking a hammer to my 7000 very soon simply out of fustration. As much as I want to save it for use as a guest AP...I’ll get more satisfaction from the hammer.

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EX7000 no internet connection