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Forum Discussion
EX7000 no internet connection
Ok - I'm stumped on this one and I'm not paying $50 for a support call if I cana get a new one for $100. Recently, my EX7000 (in Access Point mode) has been reporting that it has no internet connection. However, it passes internet traffic just fine to it's wired and wireless clients. I've done a factory reset, gave it a static IP/DNS address, everything I can think of and it stll tells me that I have no internet connection to the AP. I've shut off the USB side as well, same problem. Fast Lane is not enabled. The log on my router isnt showing any errors and I've rebooted the entire network stack a couple of times in the proper sequence. I've tried going back to an older version of the firmware - same problem. Everything I do, same problem. Sometmes AP don't get their own IP address, and that's fine - but this looks like a DNS problem to me. But then why is flagging it as an error and why would it start now when it's been working like a champ for over the past year and 1/2. I wouldnt care if it doesnt have it's own IP address, but I'm having a problem getting a wifi signal sync'd up via WPS to a tivo adapter - it's not connecing to the internet. It was working until this Saturday when I switched out the TiVO. I can't fix that problem until I know what to do about this. Any suggestions - what am I missing? Thanks.
136 Replies
- I don't believe it filtered that 😀
I wonder how long we have to wait for the firmware update to roll.
- Depends - it's cosmetic so I can't picture them doing an out of cycle build for it, but it's also a visible problem. It also is an older product and they'd probably like you to push you into that new multi-mode system. Your guess is as good as mine.
Tha makes sense. The only issue is that it does report incorrect information about the staus of one of their products. Makes it harder to step through problems users might experience.
- You raise an interesting concern... but this isn't a production environment - hence no free support after 30 days. Who knows what really happens when you redirect to mywifiext? I usually attribute things like this to Ockham's Razor - the simplest explaination is usually the correct one. The only way to really know is to backed up an old copy of the firmware on your computer and tested with that. Most people set these up and never check them again unless there's a problem they can't fix by just rebooting.
By the way - I can't help it ... "Mr. Crowley, lend me your ear..." 😀i only noticed because i had to repatch my switch and like a true IT professional decided that labelling ports was something other people did. so i did waste rather a large amount of time thinking i had stuffed something up only to realise everything still worked.
This Crowley was stolen from my favorite book, it was either that or "whythehellareallthegoodusernamesalreadytaken"
Kids! Bringing about Armageddon can be dangerous. Do not attempt it in your home.Neil Gaiman and Terry Pratchett, Good Omens
So we're the unfortunate few that stumbled on it trying to solve a different problem? I wasted time chasing it down too... and it just cost me at $18... I had to ship back the router that I was going to replace the access point with. I hope that Fry's don't hold me to their stated policy of deducting the shipping cost from my refund as well ($40 down the drain). I came close to keeping it but I just spent $450 replacing my primary router and if I buy another access point now, it'll be commercial quality w/support so I don't have to worry about this chicken**bleep** stuff.
It's a good persona 😀 Mine is from one of my favorite of the 1960's "computers are taking over the world" genre movies. I think my next one will be Arthur_Dent. Geeks get the reference immediately, everyone else probably thinks I'm an MD.
Cheers !!!
- Just out of curiosity - I saw that Microsoft is staring to push down the new version of windows. Could that be your issue?
- I am appalled by the engineer's response. Are you kidding me Alex? I didn't have this problem with the R7000 and EX7000, but now with the R7800 and EX7000 the same thing is happening that the customers are complaining about. I had the EX7000 setup as ACCESS POINT (NETWORK CABLE FROM LAN PORT ON R7000 TO LAN PORT ON EX7000). THERE WAS NEVER A SILLY MESSAGE SAYING NO INTERNET CONNECTION! FIX THE DAMN MISLEADING PROBLEM THAT MAKES CUSTOMERS THINK THERE IS SOMETHING WRONG AND THEN WASTE TIME TRYING TO FIX IT. FIX WITH FIRMWARE UPDATE! NETGEAR SUPPORT NEEDS TO STOP WITH THESE BULL**bleep** REPLIES AND BE PROFESSIONAL. THANKS!
- THERE WAS NEVER A SILLY MESSAGE SAYING NO INTERNET CONNECTION ON MY PREVIOUS SETUP (R7000, EX7000)!
still no fix
Doesn't surprise me. Last week I caught a new Sonicwall AP on a good deal on eBay and bought it. I'm pulling this one out of service as soon as I find the time. It's good for you... pretty good guarantee that they'll fix it once I bought a new one :-)
- I am appalled by the engineer's response. Are you kidding me Alex? I didn't have this problem with the R7000 and EX7000, but now with the R7800 and EX7000 the same thing is happening that the customers are complaining about. I had the EX7000 setup as ACCESS POINT (NETWORK CABLE FROM LAN PORT ON R7000 TO LAN PORT ON EX7000). THERE WAS NEVER A SILLY MESSAGE SAYING NO INTERNET CONNECTION! FIX THE DAMN MISLEADING PROBLEM THAT MAKES CUSTOMERS THINK THERE IS SOMETHING WRONG AND THEN WASTE TIME TRYING TO FIX IT. FIX WITH FIRMWARE UPDATE! NETGEAR SUPPORT NEEDS TO STOP WITH THESE SILLY STRANGE REPLIES AND BE PROFESSIONAL. THANKS!
The response from Netgear has been hopeless, i'll avoid them in future both at home and at work
I would... this is my last Netgear purchase. Normally, I'd complain but have to begrudgingly give them their due: it's a 30 day warranty unless you have support. But this was not introduced in conjunction with a firmware release that you could roll back from. I hate managed appliances. But - how many people see this warning and simply go buy a new one? Think about it - you never log in unless there's a problem. You log in, see the message, replace it, reboot everything in the stack and the problem goes away.
- Honestly it doesn't surprise me that months and months pass before a cosmetic firmware problem gets fixed.
It was far more unsettling when Netgear withdrew several of the most recent R7000 firmware releases for "security" issues. They wouldn't tell anyone exactly what had been compromised. They said we didn't really need to downgrade, but refused to say why or why not. This went on for 9 months or a year as I recall. (There are a couple long threads around this forum somewhere.)
What I find more deplorable is that EX7000 documentation doesn't explain all possible orientations of the hardware, and the pro's and cons of each. FWIW, the pictured version, that marketing probably thinks looks "sexxy", where the router is vertical and the antennas are upward at 45degree angles does not provide the greatest possible even coverage area. Instead the average person will find that horizontal positioning of the device with middle antenna perpendicular to unit and side antennas cocked outward at opposite 45 degrees angles will provide the greatest most even coverage area. - Really, Australian law forces that? So happy I live in the US ... and I have my AP vertical - I'm going to try rotating it and see if I get better signal strength. Learn something new every day... like don't try to replace a digitizer on a cheap Chinese tablet.
As a consumer, you get some reasonable protection, it stops the manufacturers taking the piss, goods must be fit for purpose etc. standard warranty is usually a minimum of 1 year. Mobile phones for example are 2 years, this ensures people are not left paying out a contract with a handset that’s broken and out of warranty. if i spend $300+ on a piece of equipment like the extender i expect it to last at least a year under normal conditions considering its used indoors, has no moving parts.
(10/21/2017) I have a similar problem ("No Internet connection") under different cicumstances. I am using this device in extender mode with latest firmware as of this date) I had been using it with an Asus RT-N66R Router which was "behind" a Ubee UBC1301 Residential Gateway with 100 Gbs broadband, for with few problems. Then on Thursday, 10/22/17, I updated the firmware on the Asus Router. When I came back to the room where the Netgear Extender is, it wouldn't connect. I checked its firmware and updated it via wired Ethernet connection. I verified that there was a good signal from the router and although the Extender could find the original signals (both 2.5 & 5), it would not create a valid extended signal.
After some more research, it appeared that the fault appeared to be in the Asus device. At that point, I sent off an email to their Tech Support. Sadly, they have a minimum turnaround time of 48 hours. I.m not yet convinced about purchasing one of the new mesh systems and neither do I have the cash to drop $300 or more on a new, quality AC router. So, I decided to use the Ubee gateway as my main router. It broadcasts a dual-band 802.11AC signal, so I figured it would be a good match for the Extender. I think I was wrong!
I setup the gateway in the same manner the Asus router had been. The only difference was the name I gave to the 2.4Ghz and 5Ghz channels, by adding the word "New" to the name, to avoid any confusion with the old setup. Once that was done, I came by to my Netgear Extender to set that up.
The setup took a couple of tries. Finally, it almost completed, having added the "EXT" extensions to the signal names and the software displayed that it had an excellent 2.4Ghz signal and about a medium 5Ghz signal. The setup software then instructs the user to attempt to connect wireless devices, before concluding. I tried Amazon Kindle Fire which had always an an excellent reception of both signals in the Extender's room and our iPad Mini, which had the same. I also attempted to connect my iPhone 6-Plus.
On every attempt, each device returned a "No Internet Connection" error message. When I carried them closer to the router, they all picked up both of the main signals without difficulty. Then I attempted to connect my laptop which is also in the same room as the Extender. After three failures and two restarts, it finally picked up the extended 2.4Ghz signal and still does, as I am typing on it as I write this note.
I then powered down my three portable devices and did a cold-boot for each. Still no luck. I re-ran the setup. It returned the same levels as the immediately previous time. As I write this today, Saturday 10/21/2017, my laptop is connected, yet all three of those portable devices still return "No Internet Connection" error messages.
I'd really appreciate any advise or suggestions with a similar problem.
Thanks,
Steve
Are you getting a “no internet connection” message or can it just not see the range extender? One can be a DNS issue - be sure that the repeater is also passing the DNS info as well. I’m not sure how much help I can be - unless these devices don’t support IP v 6???? I had no problem with my iPhone 6s+ or Kindle devices- although I did notice a preference for either the 2.4 or 5 ghz band on my Paperwhite that I used to own. Do you have the most recent firmware on the Kindles? They had a new release a few months ago. I have mine set up in AP (not range extender) mode and I have no problem connecting to the AP and the internet. The other error on the AP itself is only cosmetic.
Dr. Forbin,
Thank you for your reply and suggestion. First, let me explain that I need to use the EX7000 in "Extender" mode in the Master Bedroom, for the following reasons:
1. Due to the layout of our home (2,600 sq. ft. under air on one, grounf floor) the broadband signal arrives in our home at one end of our home in our 4th bedroom used as a home office. The master bedroom, where the loptap is located, is at the far opposite end of the structure. Since it was built by the first owner in 1976 and we purchased it in 1992, there was never any Ethernet wiring installed in the home. Thus, there is no Cat 5 cable that I could run partway towards the bedroom so that I might use the 1900AC as an access point.
I had been using it as an extender with my previous Asus router, even though it only covered the 802.11a/b/g/n signals, in the same setup, without any serious difficulty. I had thought that the same would hold true for the Ubee signal, even though, as most residential gateways, it does not have any external antenna. Another problem is that my home office has two closet doors that are full-length mirrors, which of course, are not helpful when sending this type of signal.
2. In the master bedroom is a "smart" TV, the main satellite televsion receiver/DVR and a Blue-Ray DVD player. The DCD player only accepts a wired connection. The satellite receiver and the smart TV can be configured for a wireless connection however, even with my former Asus router couple with the AC1900 Extender, the signal was not strong enough to allow either one to maintain a strong signal and thus audio/video throughput.
I will add though, that your reply gave me pause to look at the Ubee gateway to see if it indeed utilizes IPv6 and if so, I need to assure that this feature is turned on. I will do so and see if that helps improve the situation.
Once again, many thanks for your assistance.
Steve
