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Forum Discussion
EX7000 not assign proper IP to Apple iPhone or iPad
Hi All,
Tied to this dicussion here, which is now closed...https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/EX7000-not-assign-proper-IP-to-Apple-iPhone-or-iPad/td-p/1520636
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Hi ChughesLondon,
Welcome to the community!
1. Please make sure that a factory reset is done after the firmware update.
2. To confirm, does the issue persist on your other devices (non-Apple)?
3. Also, I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
Hi Dexter,
Thanks for getting back to me!
I can confirm that factory reset has be carried out since the firmware was updated.
Regarding your question regarding devices, currently the situation is that:
my iPhone WILL connect
my iPad WILL NOT connect
MacBook WILL NOT connect
MacPro WILL NOT connect
non-Apple Smart TV WILL NOT CONNECT
I have read some more on this topic and there appeared to be many people that complained about a firmware update that meant the EX7000 would only accept IPv6 connections. Is that correct? I would suggest that this is the source of my issues, but then again that wouldnt explain why my iPhone is the only device currently that will connect to the WiFi.
Very much hoping you can help me out here!
Thanks,
Chris
I am having this same exact issue. Have had my extender for over 2 years without issue until recent upgrade. I had reset and downgraded to no avail. Found the article previously noted and last comment indicated that ISP indicated that the extender is not assigning proper IPV4 addresses. Sure enough that seems to be the issue. Renewing the lease did not help. Please help! I'm on my fourth day dealing with this problem.
BTW, Chris, you mentioned that your iPhone connected to the extender. Mine did the same -- for a very short while. I can use certain apps (Facebook), but not others (Word 2 with Friends, Boggle). I can visit certain websites, but then other sites I get a "Safari cannot connect" message.
Very frustrating and would really like help.
Hi SammiM,
So I eventually managed to sort this out myself. I downlaoded the oldest version of the firmware I could find and uploaded that in the usual place. Unfortunately it sounds like you've tried this already, but just on the off-chance it helps, this is the link to the version I used: https://kb.netgear.com/000051183/EX7000-Firmware-Version-1-0-0-58
Hope that helps!
Best,
CThank you, I tried every firmware version without success.
Having done more Google searches and reading many more community threads, I decided to take one advice to upgrade firmware to current version (v1.01.1.78_1.0.14) before downgrading. Surprisingly, immediately after upgrading to current version, my iOS devices connected without issue accessing internet sites I previously could not access. I checked IPV4 addresses on my iOS devices and they were all within range (192.168.xxx.xx). Excited everything was working I decided not to downgrade. Rather, I then moved my extender further away from the router (about 50 feet away), connected, and once again iOS devices failed to access certain internet sites and more telling the assigned IPV4 addresses were now out of range (169.254.xxx.xx). At that point, I decided to manually enter IPV4 addresses and everything is working. However, this is not ideal. I am awaiting for support to call me.