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Forum Discussion
PRK123
Aug 12, 2019Aspirant
EX7000 won't allow wireless connection after firmware update
I recently updated my EX7000 to Firmware Version: V1.0.1.80_1.0.144. After that firmware update, the following devices were no longer configured/connected as they were prior to the update:
- 2 - Honeywell WiFi Thermostat, model RTH8500
- I attempted to reconnect the thermostats following the Honeywell User Guide.
- I follow the steps, but the Thermostat displays "CONNECTION FAILURE" upon completion.
- I connected one of the thermostats to my AT&T U-Verse Modem/WiFi Router so I know the issue is with the EX7000.
- The other thermostat is located beyond the range of the AT&T U-Verse Modem/WiFi Router.
- 3 - FDT Wireless Security Camera, model FD7903
- I attempted to connect the cameras following the FDT User Guide.
- Following the setup guide, I connected a camera to the EX7000 using an ethernet cable successfully. When I disconnect the cable, the camera does not connect via WiFi as it should.
- I connected one of the cameras to my AT&T U-Verse Modem/WiFi Router so I know the issue is with the EX7000.
- I attempted to connect the cameras following the FDT User Guide.
I'm fairly technical, but I'm stumped. The following devices reconnected to the EX7000 WiFi with no issue after the firmware update:
- iPhones
- HP 6700 Printer
- Direct TV
- Roku
- 5 Woods WiFi Timers
Any help is greatly apprectiated.
Thanks,
Paul K.
7 Replies
- DarrenMSr. NETGEAR Moderator
Have you tried to adjust the wireless channel at all on the extender or the router that the extender is connected to?
DarrenM
- PRK123Aspirant
I changed the channel on my AT&T Modem/Router but I am still unable to connect the devices to the EX7000.
- Christian_RNETGEAR Employee Retired
Hi PRK123 - Thanks for confirming. I'd like for our Support Team to contact you for further investigation. Please send me a message with your contact info.
~Christian