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PRK123's avatar
PRK123
Aspirant
Aug 12, 2019

EX7000 won't allow wireless connection after firmware update

I recently updated my EX7000 to Firmware Version: V1.0.1.80_1.0.144. After that firmware update, the following devices were no longer configured/connected as they were prior to the update:

 

  • 2 - Honeywell WiFi Thermostat, model RTH8500
    • I attempted to reconnect the thermostats following the Honeywell User Guide. 
    • I follow the steps, but the Thermostat displays "CONNECTION FAILURE" upon completion.
    • I connected one of the thermostats to my AT&T U-Verse Modem/WiFi Router so I know the issue is with the EX7000.
    • The other thermostat is located beyond the range of the AT&T U-Verse Modem/WiFi Router.
  • 3 - FDT Wireless Security Camera, model FD7903
    • I attempted to connect the cameras following the FDT User Guide. 
      • Following the setup guide, I connected a camera to the EX7000 using an ethernet cable successfully. When I disconnect the cable, the camera does not connect via WiFi as it should.
      • I connected one of the cameras to my AT&T U-Verse Modem/WiFi Router so I know the issue is with the EX7000.

I'm fairly technical, but I'm stumped. The following devices reconnected to the EX7000 WiFi with no issue after the firmware update:

  • iPhones
  • HP 6700 Printer
  • Direct TV
  • Roku
  • 5 Woods WiFi Timers

Any help is greatly apprectiated.

 

Thanks,

Paul K.

7 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Have you tried to adjust the wireless channel at all on the extender or the router that the extender is connected to?

     

    DarrenM

    • PRK123's avatar
      PRK123
      Aspirant

      I changed the channel on my AT&T Modem/Router but I am still unable to connect the devices to the EX7000. 

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired

        Hi PRK123 - Thanks for confirming. I'd like for our Support Team to contact you for further investigation. Please send me a message with your contact info.


        ~Christian