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fleetmack's avatar
fleetmack
Aspirant
Jun 14, 2020

EX7300 AP mode cutting out

Setup:

Zyxel Router - CenturyLink. ALl radios turned off, only used for wired

Netgear EX7300 in Access Point mode. Firmware: V1.0.2.144 (latest)

 

I am getting wifi hiccups several times per day. I have ruled out the internet as a whole as my Zyxel and my hard-wired devices never lose connection. There is no pattern and I sadly (pathetically), there are no decent logs on the Zyxel. Similarly, there are no decent logs on the EX7300 when in AP mode. 

 

Stumped as to what is happening, but these little hiccups cause major issue in my house, especially when 2 of us are working from home and connected to secure VPN tunnels at our work. These wifi drops need to get fixed, but I don't know where to begin.

The EX7300 is assigned a static IP via DHCP on the Zyxel. I have tried reboots. I have tried moving it to another ethernet port of the router. There are no power issues. Wifi sniffers say I am on the best channel, nothing conflicting. Speedtests are incredible when up - I get 300/400 down/up when in the same room as the AP (I get around 900/900 wired to the router directly). 

 

How can I track down why this connection keeps dropping out?

10 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    fleetmack wrote:

    Setup:

    Zyxel Router - CenturyLink. ALl radios turned off, only used for wired

    Netgear EX7300 in Access Point mode. Firmware: V1.0.2.144 (latest)

     

    Modem (if there is one) in front of this chain?

     

     

    • fleetmack's avatar
      fleetmack
      Aspirant

      Centurylink fiber doesn't have a modem. It just has this OTN device that changes the signal from light to Cat5e, then said Cat5 plugs straight into the router, which connects to the internet via vlan & PPPOE authentication. You can use any router you want to do this, but the zyxel will allow for full gig speeds, whereas Netgear can't process the PPPOE calls as quickly, and the speeds drop to about 250 up/down if you remove the zyxel. So I use the Zyxel to handle the PPPOE & vLan, as well as all wired, but I have my netgear access point handling the wifi. I never have hiccups on anything wired to the router or the switch connected to the router, only with wifi devices connected to the access point.

      • fleetmack's avatar
        fleetmack
        Aspirant

        I am wondering if I was hitting the cap of 32 devices connected on 5g network. I wasn't at 32, but was in the high 20s. I did a bit of moving things around today. Converted my Sonos speakers to SonosNet (hard-wire one, and they use their own network). Hard-wired my printer & work laptop. I moved my 4 wall-mounted fire-tablets to 2.4Ghz, which was barely being used. And I hard wired my 4 Roku boxes instead of using them on Wifi. We'll see what this does for me.